西南大学网络与继续教育学院课程考试试题卷类别： 网教 专业： 英语 课程名称【编号】：跨文化交际【0859】 A 卷大作业 满分：100 分I. Define the following terms. (40%)1. nonverbal communication Nonverbal communication Nonverbal communication is the process by which nonverbal behaviors are used,either singly or in combination with verbal behaviors, in the exchange and interpretation of message within agiven situation or contexts.2. culture shock Culture shock is precipitated by the anxiety that results from losing all our familiar signs andsymbols of social intercourse.The main cause of culture shock is displacement from our homeculture. This lack of common experiences and familiar surroundings creates varying degreesofconsequences.3. gender Gender and sex are not synonymous. Sex is determined by genetics and biology, while gender is producedand reproduced by society. Societies create meanings of gender; in turn, individuals become gendered as theyembody social prescriptions in their personal identities.4. stereotype Stereotype is a complex form of categorization that mentally organizes our experiences andguides our behavior toward a particular group of people. There are a number of reasons thatstereotypes, as a form of classification, hamper intercultural communication.5. intercultural communication competence intercultural communication competence is “the ability to effectively and appropriately executecommunication behaviours to elicit a desired response in a specific environment.II. Analyze the following cases，and then answer the given questions. (60%) Case 1 Katherine came to Beijing in 1998 and found a job as an English teacher in a foreign languageinstitute. Soon after her classes began, she found that her students showed no interest in herteaching style. Quite a few of them avoided attending her class. She was feeling quite upset anddiscouraged so she decided to ask the Director, Prof. Wang reviewed his timetable and suggestedthey meet at ten o’ clock on Thursday morning. When Thursday came, Katherine arrived at Prof.Wang’s office at the exactly ten o’clock finding him talking with another teacher in Chinese.Seeing that she had come, Prof. Wang smiled and gestured her to sit down. Katherine sat downand the professor excused himself and continued to talk with the other teacher. After fiveminutes, he finished his conversation, and apologized to Katherine, and began to focus hisattention on her situation. Prof. Wang showed great concern and asked her what the problemwas. Just as she was discussing her problem, another Chinese teacher interrupted, with a formthat required the Director` s signature. The Director smiled, apologized to Katherine again, andturned to talk with the Chinese teacher in Chinese. Katherine became impatient, and wonderedwhy their discussion should be interrupted since she had made an appointment. Also, she wasupset and frustrated that they continued to speak Chinese in front of her. Although their talkcontinued, she was apparently unhappy about what had happened. Questions: How would you explain the Director’s behavior toward Katherine? How wouldyou make the Director understand why Katherine felt frustrated and angry?This is a typical cultural clash between Chinese and Westerners. There is a great differencein the concept of appointment and its behavior pattern in different cultures. To Americans, an appointment is a confirmation to meet at a precise time. If an appointmentis scheduled, both parties should respect the appointment time. In addition, Westerners are good time-keepers; they adhere strictly to schedules. - 1 - However, Chinese view appointments in a more flexible manner. They are more casualabout commitments. This difference in attitudes toward appointment was the root of Katherine’s unhappiness.Since the Director made an ten o’clock appointment, he should have tried to avoid anyinterruption. However, when Katherine arrived on time, the Director was still talking withanother teacher. When their meeting finally began, it was interrupted again. There is no wonderKatherine became frustrated and angry. Case 2Greeting RitualsWhy didn’t Dianna tell Lily the prices of her dress and shoes? Why did Dianna leave in a hurry ？What shouldLily do in greeting and interacting with her business partner?On her first business trip to Britain, Lily from China met her British counterpart, Dianna:Lily: Hello, my name is Lily.Dianna: I’m Dianna.Lily: I really like your dress. How much did it cost?Dianna: Well, uh, I, I don’t remember for sure.Lily: Your shoes are nice too. They look expensive. How much did they cost.Dianna: I must be going now. See you later.Lily: Oh, where are you going?Dianna: Oh, sorry (hurriedly leaves).Questions: Why didn’t Dianna tell Lily the prices of her dress and shoes? Why did Dianna leave in ahurry？What should Lily do in greeting and interacting with her business partner? Because it seems to be privacy in the UK, it is not polite to ask the price of dress and shoes. Dianna leave ina hurry ,because she want to avoid Lily. Lily should discuss something great importance,as the weather ect.- 2 -