一、选择填空题（每题 10 分，共 5 题）题目 1—How can you explain the latest situation?—____________________,I know it is all my fault.A. Sorry 正确B. Excuse me C. I'm afraid 解析：本题考核“表达歉意”的交际用语。根据答语的后半段可以看出答话人犯了较大的错误，Excuseme 和 I'm afraid 都有对不起的意思，但程度较轻，并不适合用来对严重的错误表达歉意，所以答案是 A。题目 2—____________________identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would you B. Will you C. Are you able to 解析：本题考核“询问工作情况”的交际用语。选项 A 用的疑问词不对，正确的问句是“How wouldyou”；选项 B 不适用于询问工作情况；选项 C 表达了第一说话人需要明确回答的意思，是此处较为理想的答案，所以答案是 C。题目 3What you need to do is to keep things short and sweet, just the ______.A. questions B. topics C. highlights 译文：你要做的就是发言尽量简短和讨人喜欢，只需要说重点。解析：question 意为“问题、议题”；topic 意为“主题、话题”；highlight 意为“重要的事情”。根据语境，答案应该是 C。题 目 4Effective leaders distill complex thoughts and strategies into simple, memorable terms __________colleagues and customers can grasp and act upon.A. when B. that 正确C. who 译文：善于交际的领导者能够把复杂的思想和策略提炼成简单易记的语句，便于同事和顾客领会执行。解析：根据句意，此处的从句应为定语从句，修饰 terms，因此需要关系代词 that/which，所以答案是 B。题目 5In today's environment, __________ people are often burned out, it's important for employees to have apersonal connection with you and the work you believe in.A. where 正确B. when C. while 译文：在如今的工作环境下，人们常常筋疲力尽，让雇员们与你以及你所倚重的工作建立切身关系尤为重要。解析：此处的从句为非限制性定语从句，修饰 environment，根据句意，应使用关系副词 where，正确答案是 A。题目 6 二、完型填空（共 50 分）操作提示：通过下拉选项框选择正确的词汇。What We Have Here: A Failure to Communicate 　　It is the 回答 weirderweirdestweird thing. There are moreways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay回答 connectingconnectedto connect — with anyone.　　Should you 回答 shootmailgive off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke,ping or conjure them up on a digital tin can phone?　　And once you reach someone, you wonder: Is he payingattention? How do you know? Even with the techno-ease of 回答 uncountablecountablecountless communicationdevices, conversations can still be troublesome. Questions are asked and answered 回答 outawaywithin of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.答案：1. weirdest 2. connected 3. shoot 4. countless 5. out解析：1. 这里考查的是填入形容词的原型、比较级还是最高级，此处因为有 the 需要用最高级，所以选weirdest。 4.这是一道细节题。本题询问“分配错误在什么情况下不会发生”，需仔细阅读文章第五段关于分配错误如何产生的说明，特别是第二句关于此类错误的详细定义，然后推断出在什么情况下可以避免发生此类错误，正确选项为 A。5.这是一道理解题。本题询问“根据短文判断下列哪个事例不属于人为错误”，需仔细阅读文章最后一段关于人为错误如何产生的说明，理解后即可将“增长的客户投诉”排除在人为错误之外，因此正确选项为 C。一、选择填空题（每题 10 分，共 5 题）题目 1— Will you go on a picnic with us tomorrow?—____________________.A. Yes, but I'll have English classes B. Sorry, I have an appointment with Dr. Brown C. I'm afraid I have no idea 解析：本题考核“委婉拒绝他人邀请”的交际用语。如果不能参加，就不能用“ Yes”回应，对于别人的邀约，用“没想法，不清楚”回应也不恰当，应先表示遗憾，再说明原因，因此答案是 C.题目 2—How can you explain the latest situation?—____________________,I know it is all my fault.A. Sorry 正确B. Excuse me C. I'm afraid 解析：本题考核“表达歉意”的交际用语。根据答语的后半段可以看出答话人犯了较大的错误，Excuseme 和 I'm afraid 都有对不起的意思，但程度较轻，并不适合用来对严重的错误表达歉意，所以答案是 A。题目 3Who was ______ the meeting？A. chairing B. leading C. charging 译文：谁主持的会议？解析：chair 为多义词，除用作名词外还可用作及物动词，表示主持，lead 不和 meeting 搭配，charge 也不适用于该语境，因此答案是 A。题目 4He's left now, but productivity hasn't ______that much.A. carried on B. caught up C. picked up 正确译文：他已经离开了，可是工作效率并没有太大好转。解析：动词短语 carry on 意为“继续、开展”，catch up 意为“赶上”，pick up 意为“好转、改善”，根据语境，答案应该是 C。题目 5Every time I tried to say something, he would ______ to something else.A. move off B. move on 正确C. move over 译文：每次我想发言的时候，他就改变了话题。解析：动词短语 move off“离开”，move on“结束某活动后改做其他的事”，move over“挪动”，根据语境，答案应该是 B。题目 6 二、阅读理解：根据文章内容，判断正误（共 50 分）。Habits of Highly Effective Communicators　 　 It's no secret that good leaders are also good communicators. Indeed, communication and leadership areinextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible andauthentic way? Here are 5 essential communication practices of effective leaders:　　1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatestmode of communication, and it must be congruent with what you say. If your actions don't align with your words,you are storing up trouble for the future.　 　 2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple,memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what youmean in as few words as possible.　 　 3. Find your own voice. Use language that's distinctly your own; let your values come through in yourcommunication. Correct use of language and grammar are important, of course, but don't become overly fixatedon eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real,people follow real.　　4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you careabout. Don't hide behind a computer and only interact with people electronically – see them face to face and voiceto voice, and interact with them in a real, substantial way. In today's environment, where people are often burnedout, it's important for employees to have a personal connection with you and the work you believe in. Show thepeople that work for you that you're engaged and that you care about them and their work.　 　 5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and goodleaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in aposition of authority, others may be reluctant to express their real opinions to you directly. You won't always getdirect feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示：正确选 T，错误选 F。1. Communication and leadership don't always go hand in hand.回答 TF2. The say-do gap happens when people misunderstand their leader's intention.回答 TF 正确3. Using technical jargon makes a leader convincing.回答 TF4. Communicating sincerely is always the best.回答 TF 正确5. Observation is as important as communication when you want to know what people really think.回答 TF 正确答案：1. F 2. F 3. F 4. T 5. T解析：1. 这是一道理解题。此题信息对应文章第一段的前三句，关于沟通与领导力的关系阐述，读懂文章后可做出判断，即本题观点与文章不一致，所以选 F。2. 这是一道推断题。首先要认真阅读文章第二段中所描述的“说与做的分歧”的具体含义是什么，特别是最后一句“If your actions don't align with your words, you are storing up trouble for the future”，可见题目中的“说与做的分歧”与文章中的并不一致，所以选 F。3. 这是一道细节题。此题信息对应文章第三段中关于如何化繁为简的阐述，读懂段落大意后即可做出判断，及题目观点与文章观点不一致，所以选 F。4. 这是一道推断题。这道题根据常理即可判断是正确的，同时也可在文章中找到对应的观点，即第四段中的 “People want real, people respect real, people follow real”，所以选 T。5. 这是一道推断题。这道题根据常理即可判断是正确的，同时也可在文章中找到对应的观点，即最后一段中的“Listen with your eyes as well as your ears”，所以选 T。一、选择填空题（每题 10 分，共 5 题）题目 1— Could I borrow your iPad for a few hours?—_____________A. Yes, you can. B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter. 解析：本题考核“征求允许”的交际用语。常用的答语一般有 Sure/Of course/No problem 等表示同意。根据第一说话人传递的信息，这是征求允许，所以答案是 B。题目 2— What are your teammates like?—_____________A. They are all warmhearted and helpful. 正确B. They all like sports and games. C. They are all good friends. 解析：本题考核“如何评价人”的交际用语。根据第一说话人的询问“你的队友怎么样？”，可以确定这里是询问对他人的看法，所以答案是 A。题目 3 How do you get your members to ______ as a team?A. pull apart B. pull up C. pull together 译文：你如何把你的成员聚在一起，像一个团队一样齐心协力地合作？解析：短语 put apart 使分开；pull up（车）停下；（某人）把车停下；pull together 齐心协力，通力合作。根据句意，应选择“齐心协力”，所以答案是 C。题目 4Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledgeto contribute.A. treated B. viewed 正确C. known 译文：团队成员被看成一群有不可取代的经验、观点和知识可以贡献出来的特殊人群。解 析 ： 从 句 子 结 构 分 析 ， viewed 和 known 都 能 与 as 连 用 。 treated 对 待 ； beviewed/considered/regarded/seen as（被认为…；被看成…）；be known as 被称作…的；以…闻名的。根据句意“团队成员，与众不同的，独特的人群”，所以答案是 B。题目 5I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadershipand player roles.A. to B. with C. for 译文：我相信我能为团队环境做很多贡献，把领导力和参与者角色平衡到一个恰当的点上。解析：动词 contribute，意为“贡献，奉献”，后接介词 to，所以答案是 A。题目 6 阅读理解：根据文章内容，判断正误（共 50 分）。Tips for Team Building　　When you think of team building, do you immediately picture your group off at a resort playing games orhanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonderwhy that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work.　　I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them —but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as agroup for a couple of days each year, instead you need to think of team building as something you do every singleday.　　• Form teams to solve real work issues and to improve real work processes. Provide training in systematicmethods so the team expends its energy on the project, not on trying to work out how to work together as a teamto approach the problem.　　• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate sharedwork processes. If there is friction between team members, examine the work processes they mutually own — theproblem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on howthey will deliver a product or service, or the steps required to get something done.　　• Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to asporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthlycompany meeting, sponsor sports teams and encourage cheering team fans.　　• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other,share details about each others lives, and have a laugh together.　 　 • Celebrate team successes publicly. There are many ways you could do this, for instance by buyingeveryone the same T-shirt or hat, putting team member names in a draw for company merchandise and giftcertificates. The only thing limiting you is your imagination.　　If you do the types of teamwork building listed above, you'll be amazed at the progress you will make increating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible— together.操作提示：正确选 T，错误选 F。1. Team building event is traditionally related to playing games at resort.回答 TF 正确2. The author claims that playing games together is as important as form teams to solve real work issues and toimprove real work processes for team building.回答 TF3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.回答 TF 4. Ice breaking motivates team members compete with each other.回答 TF5. A good teamwork culture enables individuals make more efforts together.回答 TF 正确答案：1.T 2.F 3.F 4.F 5.T解析：1. 这是一道细节题。本题询问传统团队建设活动是如何进行的。文章第一段指出 When you think of teambuilding, do you immediately picture your group off at a resort playing games or hanging from ropes?Traditionally, many organizations approach team building in this way…所以传统的团队建设就是玩游戏一类的活动，所以选 T。2. 这是一道主旨题。根据文章内容作者认为玩游戏的作用不大，组织团队去解决工作中的实际问题，促进工作进程才是好办法，所以选 F。3. 这是一道词义辨析。此题对应文章第一段的内容，retreat 的原意是撤退，结合上下文的意思是休息寓所，所以选 F。4. 这是一道细节题。文章第六段指出 Use ice breakers and teamwork exercises at meetings – these help teammembers get to know each other, share details about each other's lives, and have a laugh together，所以破冰活动的功能是让团员相互认识了解，增进感情，并不是激励他们相互竞争，所以选 F。5. 这是一道理解题。文章第八段的 a teamwork culture, a culture that enables individuals to contribute morethan they ever thought possible – together 的意思就是好的团队文化能让个体聚在一起做出更多努力，与题目意思一致，所以选 T。一、选择填空题（每题 10 分，共 5 题）题目 1—_____________ — I'd like to have this film developed.A. What's it? B. May I help you? 正确 C. What do you want? 解析：本题考核“询问”的交际用语。根据答语“我想把胶卷冲洗出来”，可以推断对话发生在相馆，第一说话人肯定是服务人员。服务员看到顾客会主动询问“ May/Can I help you?”“What can I do foryou?”，所以答案是 B。题目 2— I am sorry for what I have said to you.—_____________A. No problem. B. I'm sure about that. C. Don't think any more about it. 解析：本题考核“表达道歉”的交际用语。答语一般使用 Never mind/ That's OK/ It can't be helped/ Don'tthink any more about it 等句型表达原谅。根据第一说话人包含的信息，确定是道歉，所以答案是 C。题目 3 I like to think ______. I am always the one finding new ways to a situation or challenge.A. inside of the box B. of the box C. outside of the box 译文：我喜欢跳出固有的思维模式，常常是打破现状、应对挑战发现新出路的那个人。解析：think outside of the box 为固定搭配，暗喻“跳出固有思维模式;跳脱框架思考”，相同的表达还有thinking out of the box or thinking beyond the box，所以答案是 C。题目 4Regular and concrete feedback is important ______ who is not performing up to her potential.A. when to deal with a worker B. when dealing with a worker 正确C. when dealt with a worker 译文：在应对那些没充分发挥潜力的员工时，定时提供具体的是很重要的。解析：在时间状语从句中，如果从句主语也是主句主语，则从句中可以省略主语和系动词，所以答案是B。题目 5 In high school, I am equally comfortable______as a member of a team and independently.A. to work B. working 正确 C. work 译文：在高中，我既能作为团队一员舒心地工作，也能一个人自在地独立工作。解析：句中的 be comfortable，后接名词或动名词，所以答案是 B。题目 6 二、阅读理解：根据文章内容，完成选择题（共 50 分）。A Teamwork Game　　A team of about 35 employees had come together for a team building event. They were a young, bright andenthusiastic team. However, one of their chief problems was the fact that they wouldn't share information orsolutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fundecorations and hundreds of different colored balloons had been placed around the room.　　In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructedeverybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst theballoon.　　Although they were given a second chance if their first balloon popped, they were out of the game the secondtime round. In the end, about 30 team members wrote their names without their balloons popping. They were thenasked to leave the room and, after five minutes, the team leader brought them back in and asked them to find theballoon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching,no one had found their balloon, and the team were told that they were then going to move on to the third round ofthe activity.　　In this round, each team member was instructed to find any balloon with a name on it and then give thatballoon to the person whose name was on it. Within two minutes, everybody had their own balloon. The teamleader summarized the activity thus: “We are much more efficient when we are willing to share with each otherand much better at problem solving when we are working together, not individually.”　　 Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Everymember of the team should ask themselves on a regular basis what they are doing and what they can do for theteam.操作提示：通过题目后的下拉选项框选择正确答案。1. This team building event was aimed at 回答 ABC A. helping these young, bright and enthusiastic employees become more concentrated on their work B. making the team members know how to share information or solutions and cooperate with each other C. building up team morale2. This event was held in 回答 ABC A. a self-service restaurant B. a coffee shop C. a classroom3. About how many team members were out of the second round of the activity?回答 ABC A. 30. B. 35. C. 5.4. Which statement below is correct?回答 ABC A. In the second round, every one of the team had found their balloons after 15 minutes. B. In the third round, the team members were asked them to find the balloon with their name on it amongst thehundreds of other balloons in the room. C. In the third round, everybody had their own balloon with help from others within 2 minutes.5. What was the event going to teach these employees?回答 ABC 正确 A. Sharing and cooperating with other team members is more efficient when they are working together. B. Focusing solely on employees' own pursuits is not allowed in workplace. C. Failure of teamwork is caused by individual.答案：1. B 2. A 3. C 4. C 5. A解析：1. 这是一道主旨题。本题询问“本次团队建设活动的意义何在”。从文章第一段的 However, one of theirchief problems was the fact that they wouldn't share information or solutions with each other, and the team leaderthought they were too focused on themselves and not on the team 可知，这些员工主要的问题是太以自我为中心，忽视了团队合作，不擅长于与他人分享，所以选 B。2. 这是一道词义辨析题。主要考察学生对于词汇“ cafeteria”的理解与掌握，“cafeteria”的意思是“arestaurant, often in a factory, college etc, where you choose from foods that have already been cooked and carryyour own food to a table”，与中文的“自助餐厅”意思相近，所以选 A。3. 这是一道细节题。本题询问“有多少名团员没有能参加第二轮的游戏”。此题信息对应文章的第二段，Although they were given a second chance if their first balloon popped, they were out of the game the second timeround. In the end, about 30 team members wrote their names without their balloons popping ，只有大约 30 名成 员的气球没有爆炸，其他 5 名的气球已经爆炸的没能进入下一轮游戏，所以选 C。4. 这是一道细节题。本题询问“以下哪一个描述是正确的”。选项 A 对应文章第二段提到 After 15minutes of searching, no one had found their balloon，所以 A 不对；选项 B 对应文章第三段 In this round,each team member was instructed to find any balloon with a name on it and then give that balloon to the personwhose name was on it，成员需要把找到的任意一个气球递给相应的人，所以 B 不对；选项 C 对应文章的第三段，Within two minutes, everybody had their own balloon，信息是正确的，所以选 C。5. 这是一道归纳题。本题询问“本次活动要教会员工们什么”。活动主旨并不是禁止员工单打独斗，只关注于自身追求，或者把团队合作失败的原因推卸给个别成员，而是要让成员明白，作为团队，相互分享与配合的工作方式比一个人工作更有效率，所以选 A。一、选择填空题（每题 10 分，共 5 题）题目 1— Will you help me arrange a meeting with Mr. Brown, please?—_____________A. No, no way. B. No, I can't. C. Sorry I can't. I have to finish my project right now. 解析：本题考核“寻求帮助”的交际用语。拒绝他人请求帮助的答语通常有“I'm afraid…/Sorry, …/I'd beglad to, but…”，所以答案是 C。题目 2— What are your teammates like?—_____________A. They are all warmhearted and helpful. 正确B. They all like sports and games. C. They are all good friends. 解析：本题考核“如何评价人”的交际用语。根据第一说话人的询问“你的队友怎么样？”，可以确定这里是询问对他人的看法，所以答案是 A。题目 3The majority of these team challenges ______ anywhere.A. can deliver B. are delivered C. can be delivered 译文：这些团队性的挑战绝大多数都是无处不在的。解析：情态动词 can 表示推测，be + 过去分词为被动语态。根据句意，所以答案是 C。题目 4I have been very lucky to have had ______ managers during my career so far.A. terrific B. terrible C. terrifying 译文：我很幸运在我目前的职业生涯里已拥有了很棒的经理。解析：此题为选择正确的词语。terrific 极好的；terrible 糟糕的；可怕的；低劣的；terrifying 很可怕的。根据语境 lucky，应选择词意“好的”，所以答案是 A。题目 5 The team creates an environment ______ people are comfortable in communicating, advocating positions,and taking action.A. that B. which C. in which 译文：一个团队能营造出一个舒服的环境，让大家沟通交流、表明立场和采取行动。解析：此句定语从句，根据句意，需要选择修饰先行词 environment 的关系副词，where/介词+ which，所以答案是 C。题目 6 阅读理解：根据文章内容，判断正误（共 50 分）。Tips for Team Building　　When you think of team building, do you immediately picture your group off at a resort playing games orhanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonderwhy that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work.　　I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them —but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as agroup for a couple of days each year, instead you need to think of team building as something you do every singleday.　　• Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a teamto approach the problem.　　• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate sharedwork processes. If there is friction between team members, examine the work processes they mutually own — theproblem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on howthey will deliver a product or service, or the steps required to get something done.　　• Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to asporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthlycompany meeting, sponsor sports teams and encourage cheering team fans.　　• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other,share details about each others lives, and have a laugh together.　 　 • Celebrate team successes publicly. There are many ways you could do this, for instance by buyingeveryone the same T-shirt or hat, putting team member names in a draw for company merchandise and giftcertificates. The only thing limiting you is your imagination.　　If you do the types of teamwork building listed above, you'll be amazed at the progress you will make increating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible— together.操作提示：正确选 T，错误选 F。1. Team building event is traditionally related to playing games at resort.回答 TF 正确2. The author claims that playing games together is as important as form teams to solve real work issues and toimprove real work processes for team building.回答 TF 正确3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.回答 TF 正确4. Ice breaking motivates team members compete with each other.回答 TF 正确5. A good teamwork culture enables individuals make more efforts together.回答 TF 正确答案：1.T 2.F 3.F 4.F 5.T解析：1. 这是一道细节题。本题询问传统团队建设活动是如何进行的。文章第一段指出 When you think ofteam building, do you immediately picture your group off at a resort playing games or hanging from ropes?Traditionally, many organizations approach team building in this way…所以传统的团队建设就是玩游戏一类的活动，所以选 T。2. 这是一道主旨题。根据文章内容作者认为玩游戏的作用不大，组织团队去解决工作中的实际问题，促进工作进程才是好办法，所以选 F。3. 这是一道词义辨析。此题对应文章第一段的内容，retreat 的原意是撤退，结合上下文的意思是休息寓所，所以选 F。4. 这是一道细节题。文章第六段指出 Use ice breakers and teamwork exercises at meetings – these help teammembers get to know each other, share details about each other's lives, and have a laugh together，所以破冰活动的功能是让团员相互认识了解，增进感情，并不是激励他们相互竞争，所以选 F。5. 这是一道理解题。文章第八段的 a teamwork culture, a culture that enables individuals to contribute morethan they ever thought possible – together 的意思就是好的团队文化能让个体聚在一起做出更多努力，与题目意思一致，所以选 T。一、选择填空题（每题 10 分，共 5 题）题目 1— I am sorry for what I have said to you.—_____________A. No problem. B. I'm sure about that. C. Don't think any more about it. 正确解析：本题考核“表达道歉”的交际用语。答语一般使用 Never mind/ That's OK/ It can't be helped/ Don'tthink any more about it 等句型表达原谅。根据第一说话人包含的信息，确定是道歉，所以答案是 C。题目 2— Could I borrow your iPad for a few hours?—_____________A. Yes, you can. B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter. 解析：本题考核“征求允许”的交际用语。常用的答语一般有 Sure/Of course/No problem 等表示同意。根据第一说话人传递的信息，这是征求允许，所以答案是 B。 题目 3If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on thesame page.A. can get B. have got C. get 译文：如果我在项目开始时就花时间和我的经理交谈，我们就可以保持意见一致，有个良好的开头。解析：此句是由 if 引导的条件句，使用的时态为一般现在时，固定搭配 on the same page，意为“意见一致”，所以答案是 A。题目 4The majority of these team challenges ______ anywhere.A. can deliver B. are delivered C. can be delivered 译文：这些团队性的挑战绝大多数都是无处不在的。解析：情态动词 can 表示推测，be + 过去分词为被动语态。根据句意，所以答案是 C。题目 5I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadershipand player roles.A. to 正确B. with C. for 译文：我相信我能为团队环境做很多贡献，把领导力和参与者角色平衡到一个恰当的点上。解析：动词 contribute，意为“贡献，奉献”，后接介词 to，所以答案是 A。题目 6 二、阅读理解：根据文章内容，完成选择题（共 50 分）。A Teamwork Game　　A team of about 35 employees had come together for a team building event. They were a young, bright andenthusiastic team. However, one of their chief problems was the fact that they wouldn't share information orsolutions with each other, and the team leader thought they were too focused on themselves and not on the team.As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fundecorations and hundreds of different colored balloons had been placed around the room.　　In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructedeverybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst theballoon.　　Although they were given a second chance if their first balloon popped, they were out of the game the secondtime round. In the end, about 30 team members wrote their names without their balloons popping. They were thenasked to leave the room and, after five minutes, the team leader brought them back in and asked them to find theballoon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching,no one had found their balloon, and the team were told that they were then going to move on to the third round ofthe activity.　　In this round, each team member was instructed to find any balloon with a name on it and then give thatballoon to the person whose name was on it. Within two minutes, everybody had their own balloon. The teamleader summarized the activity thus: “We are much more efficient when we are willing to share with each otherand much better at problem solving when we are working together, not individually.”　　 Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Everymember of the team should ask themselves on a regular basis what they are doing and what they can do for theteam.操作提示：通过题目后的下拉选项框选择正确答案。1. This team building event was aimed at 回答 ABC A. helping these young, bright and enthusiastic employees become more concentrated on their work B. making the team members know how to share information or solutions and cooperate with each other C. building up team morale2. This event was held in 回答 ABC 正确 A. a self-service restaurant B. a coffee shop C. a classroom3. About how many team members were out of the second round of the activity?回答 ABC 正确 A. 30. B. 35. C. 5.4. Which statement below is correct?回答 ABC A. In the second round, every one of the team had found their balloons after 15 minutes. B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. C. In the third round, everybody had their own balloon with help from others within 2 minutes.5. What was the event going to teach these employees?回答 ABC A. Sharing and cooperating with other team members is more efficient when they are working together. B. Focusing solely on employees' own pursuits is not allowed in workplace. C. Failure of teamwork is caused by individual.答案：1. B 2. A 3. C 4. C 5. A解析：1. 这是一道主旨题。本题询问“本次团队建设活动的意义何在”。从文章第一段的 However, one oftheir chief problems was the fact that they wouldn't share information or solutions with each other, and the teamleader thought they were too focused on themselves and not on the team 可知，这些员工主要的问题是太以自我为中心，忽视了团队合作，不擅长于与他人分享，所以选 B。2. 这是一道词义辨析题。主要考察学生对于词汇“ cafeteria”的理解与掌握，“cafeteria”的意思是“arestaurant, often in a factory, college etc, where you choose from foods that have already been cooked and carryyour own food to a table”，与中文的“自助餐厅”意思相近，所以选 A。3. 这是一道细节题。本题询问“有多少名团员没有能参加第二轮的游戏”。此题信息对应文章的第二段，Although they were given a second chance if their first balloon popped, they were out of the game the second timeround. In the end, about 30 team members wrote their names without their balloons popping ，只有大约 30 名成员的气球没有爆炸，其他 5 名的气球已经爆炸的没能进入下一轮游戏，所以选 C。4. 这是一道细节题。本题询问“以下哪一个描述是正确的”。选项 A 对应文章第二段提到 After 15minutes of searching, no one had found their balloon，所以 A 不对；选项 B 对应文章第三段 In this round,each team member was instructed to find any balloon with a name on it and then give that balloon to the personwhose name was on it，成员需要把找到的任意一个气球递给相应的人，所以 B 不对；选项 C 对应文章的第三段，Within two minutes, everybody had their own balloon，信息是正确的，所以选 C。5. 这是一道归纳题。本题询问“本次活动要教会员工们什么”。活动主旨并不是禁止员工单打独斗，只关注于自身追求，或者把团队合作失败的原因推卸给个别成员，而是要让成员明白，作为团队，相互分享与配合的工作方式比一个人工作更有效率，所以选 A。一、选择填空题（每题 10 分，共 5 题）题目 1—Can I get you a couple of tea?—_________________________.A. That's very nice of you 正确B. With pleasure C. You can, please 解析：本题考核“回复别人建议”的交际用语。当别人提议对自己提供帮助或者服务，应如 A 选项表示感谢，而不应生硬地如 C 选项，回复：行，你可以这样做。With pleasure 用于提供帮助的人表示“客气了，这是我的荣幸”。所以答案是 A.题目 2— Wow! This is a fantastic project! I've never known you're so creative.— __________A. Don't mention it. B. Great, I dare to say I am a talent. C. Thanks for your compliments. 正确解析：本题考核“赞扬夸奖他人”的交际用语。常用的答语一般使用 Thank you/Thanks 等句型表达赞同,但也不应该太过高调，根据第一说话人传递的信息，这是夸奖，所以答案是 C。题 目 3______ clearly communicate with and actively listen to employees is essential to improve theirperformance.A. Be able to B. Being able C. Being able to 译文：能清楚的与员工交流并主动聆听他们是提高他们绩效的关键。解析：此句中 is essential to 为谓语部分，and 连接两个相同的成分 clearly communicate with employees 及actively listen to employees，不定式或动名词可以做主语，所以答案是 C。题目 4______ the job, employers don't want to hire people who are difficult to get along with.A. Despite of B. Regardless C. Regardless of 译文：无论什么样的工作，雇主都不愿意聘用难以相处的人。解析：三个选项中，能与介词 of 搭配是 regardless。regardless of 不管怎样，无论如何；不管，不顾，所以答案是 C。 题目 5An appreciated gift and the gesture of providing it will ______ your coworker's day.A. look up B. light up C. lift to 译文：恰到好处的礼物和送礼方式会使你的同事感到高兴。解析：短语 look up 为动词+副词结构，意为“改善，好转”，同 become better；light up 为动词+介词+sth结构，意为“使高兴起来，（使）显出笑意”；lift to 为动词+介词+sth 结构，“举起，提起，抬起，吊起”。根据句意，应选择“使高兴起来”，所以答案是 B。题目 6 二、阅读理解：根据文章内容，判断正误（共 50 分）。The Right Way to Motivate Employees　　It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that mustalways be maintained.　　According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a criticalletter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn'thave the passion to use the products they work for.　　According to the website, part of the leaked letter reads:　　“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of yourefused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable tome, and the rest of my team, everyone at PayPal should use our products where available. That's the only way wecan make them better, and better.”　　“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember yourPayPal password, do yourself a favor, go and find something that will connect with your heart and mindelsewhere.”　　While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, youcertainly want your employees to use and promote your products. However, when faced with a situation wherestaff isn't embracing what they make, you need to investigate the root of the problem -- not threaten.When faced with internal problems, good executives start by asking “why”. They reach out to their executive teamfirst and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note aboutthe problem is not leading, it's retreating.　　Leadership starts by listening. Good executives need to get out among the staff and ask questions and listenwithout judgment or reaction. The fact that company employees are not embracing and using its products is afailure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees haveto be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should havefocused on three questions:　　• Why are you not using the app?　　• What is it that we can do to ensure you use our app?　　• What do you need from me?操作提示：正确选 T，错误选 F。1. A CEO only needs to be passionate and enthusiastic.回答 TF 正确2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.回答TF 正确3. “A one-sided note” refers to the root of PayPal's problem.回答 TF4. When faced with internal problems, good executives find the root of a problem in their executive team first. 回答 TF 正确5. Good executives need to give feedback immediately when they are listening to the staff.回答 TF 正确答案：1. F 2. T 3. F 4. T 5. F解析：1. 这是一道细节题。文章第一句话就指出“It's important for a CEO to be passionate and enthusiastic,but there's a line of professionalism that must always be maintained.”“But” 作为转折，表示后面的内容同样重要，一个 CEO 不仅要对工作有激情与热情，专业性也同样重要。题目中“only”意思是 CEO 只需要热情就行，所以选 F。2. 这是一道主旨题。文章就是围绕 CEO 应该具备专业性展开，文章也指出“Sending out a one-sided noteabout the problem is not leading, it's retreating”，意在指责 PayPal CEO 的做法是不具领导力和专业性的，所以选 T。3. 这是一道理解题。“A one-sided note”是指 PayPal CEO 发表的指责员工不用自己公司的 APP 或者忘记 2. 这里考查的是选择填入动词的恰当形式，根据语境 stay 后需要接一个表示动作已经完成的形容词，connecting 意为连 接正在进行， to connect 意为连接还没有开始，用在这里都不符合句意，所以 选connected。3. 这里考查的是选择恰当的能和 off 搭配的动词，动词 mail 和 give 与宾语 e-mail 都不搭配，所以选shoot。4. 这里考查的是选择恰当的形容词，uncountable 意思是“不可数的”，countable 意思是“可数的”，意思是“countless”数不清的，根据句意，应该选 Countless。5. 这里考查的是选择恰当的介词，out of order 是固定用法，意为“杂乱无章”，所以选 out。一、选择填空题（每题 10 分，共 5 题）题目 1— Is it possible for you to work out the plan tonight?—__________A. I'll do that. B. I think so. 正确C. I'd love to. 解析：本题考核“询问可能性”的交际用语。常用的答语一般使用 I think…/I don’t think…等句型表达可能或否定。根据第一说话人传递的信息，这是询问能否完成任务，所以答案是 B。题目 2 — This project is too big for me to finish on time.—________________.A. Please do me a favor B. That is a daydream C. I'll give you a hand 解析：本题考核“提供帮助”的交际用语。答语 A 意思是“寻求他人帮助”；答语 B 意思为“这是白日做梦”，答语 C 是“提供帮助”。根据第一说话人传递的信息，所以答案是 C。题目 3______ managers spend most of their time in face-to-face contact with others, but they spend much of itobtaining and sharing information.A. Not only B. Do not only C. Not only do 正确译文：管理人员不仅将大部分时间用于与他人进行面对面接触，而且也花很多时间去获取和分享信息。解析：由 not only… but also 引导的结构，当 not only 置于句首时，要采用倒装结构，所以答案是 C。题目 4The demands and requirements placed on the CEO of Sony are different from ______ on the manager ofyour local Wendy's restaurant.A. these B. those 正确C. which 译文：对索尼首席执行官的标准和要求与那些在当地温迪餐厅担任经理的人不同。解析：句中的过去分词短语 placed on the CEO of Sony 做定语修饰 demands and requirements，be differentfrom…，those 作替代词，指代 demands and requirements，所以答案是 B。题目 5Supervisors should ______ their employees in two-way communication so that understanding takes place.A. enable B. engage C. encourage 译文：管理者应该与员工进行双向沟通，以增进相互理解。解析：短语 engage somebody in conversation 为固定搭配，意为“与某人攀谈”，所以答案是 B。题目 6二、阅读理解：根据文章内容，判断正误（共 50 分）。Who Killed Nokia?　　Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1)that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't seethe disruptive iPhone coming. 　 　 It has also been argued that it was none of the above. Nokia lost thesmartphone battle because of divergent shared fears among the company's middle and top managers which led tocompany-wide inertia that left it powerless to respond to Apple's game. 　　Based on the findings of an in-depth PayPal 密码现象的言辞，是 PayPal 面临的士气和企业文化问题的表象，并不是根本，所以选 F。4. 这是一道细节题。文章第七段指出“They reach out to their executive team first and then to the entire staffto find the root of a problem and how to fix it.”，优秀的执行官首先会在公司管理层查找根本问题，再辐射到公司全员，所以选 T。5. 这是一道细节题。文章最后一段指出“Good executives need to get out among the staff and ask questionsand listen without judgment or reaction.”，需要知道的是 judgment or reaction 都是一种 feedback，而句子用without 给予否定，说明好的执行官在聆听员工心声时候不应该当即妄下评论和，所以选 F。一、选择填空题（每题 10 分，共 5 题）题目 1— You'd better not push yourself too hard. You can ask the team and listen.— __________A. You are right. B. No, we can't do that. C. I think it will kill our time. 解析：本题考核“劝告”的交际用语。赞同他人的答语通常有“ That's a good idea/You are right”等，所以答案是 A。题目 2— __________ — You might as well write a thanks-note.A. How do you like the rewards? B. What do you do with the rewards? C. Could you suggest some ways of the rewards? 解析：本题考核“征询建议”的交际用语。常用 What do you think of…?/What's your idea of…?/Whatabout…?/Shall we…?/Could you…?等句型来表达征询建议。根据第二说话人包含的信息，确定是给出意见，所以答案是 C。题目 3Companies are ______ interested in your soft skills ______ they are in your hard skills.A. so… that… B. as…as… C. not…until… 译文：公司像注重你的硬技能（可量化技能）一样，也应注重你的软技能（人际技能）。解析：此句为一个比较句，需要表示比较结构的词，as…as…（用于比较）像…（一样），和…（一样），所以答案是 B。题目 4All the team members tried their best. We lost the game, _________.A. however B. therefore C. since 译文：所有队员都尽力了，但我们还是比赛失败了。解析：therefore 意思是因此，表示结果，since 意思是因为，表示原因，however 意思是但是，表示转折。这里是表示转折的意思，所以答案是 A.题目 5I think a big part of it is ______ we know how to have fun on the job.A. that B. which C. why 译文：我觉得很重要的一环是我们要知道如何在工作中找到乐趣。解析：此句为 be 动词引导的表语从句，需要引导从句的连接词 that，所以答案是 A。题目 6 二、听力理解：听录音，判断正误（共 50 分）。操作提示：正确选“T”，错误选“F”。1. Human resources supported the proposal of giving the business intelligence a pay incentive every three monthsat the beginning.回答 TF2. Brad from human resources supports Scott's idea.回答 TF3. Carlotta is the manager of HRD.回答 TF4. Men and women in the business intelligence team who have been selected to get the prize will receive the samerewarding things.回答 TF5. The prize-winner cannot choose the prize that costs more than $500. 7. The prize-winner can only have materialawards and no day off.回答 TF答案：1.F 2.T 3.F 4.F 5.T解析：1. 对话中，Helen 问赢得对方支持是否困难（That's great! Was it difficult to get?），而 Scott 的回答是：开始时他们并不热心（Well, they weren't too keen on the idea at first）由此可知该句内容。2. 对话中 Helen 问 Scott 他是如何说服对方的（So, how did you convince them?），Scott 回答中提及：Also,Brad really supports this idea.。所以可知该句内容正确。3. 对话中 Helen 提及:Carlotta 是 the manager of the business intelligence team，而并不是人力资源部经理。因此该句内容。4. 对话中 Helen 说：男女员工兴趣不同，应该避免给他们不想要的东西（Well, because men and women in the team are interested in different things, we should avoid giving them something they don't want.）。因此该句内容。5. 对话中 Helen 提及奖品价值不超过 500 元（There'd be a choice of prizes up to a value of $500 — so they canchoose which one they want.），该句中说获奖者不可以挑选 500 元以上的奖品，所以该句内容正确。一、选择填空题（每题 10 分，共 5 题）题目 1— Do you mind if I use vouchers to spend in a restaurant?— __________A. Yes, please. B. Not at all. Go ahead. 正确C. No, thank you. 解析：本题考核“询问意见”的交际用语，如果不介意，应该用 no 之类的答语回复，如果介意，应该委婉建议对方不这样做，所以答案是 B。题目 2—Can I get you a couple of tea?—_________________________.A. That's very nice of you 正确B. With pleasure C. You can, please 解析：本题考核“回复别人建议”的交际用语。当别人提议对自己提供帮助或者服务，应如 A 选项表示感谢，而不应生硬地如 C 选项，回复：行，你可以这样做。With pleasure 用于提供帮助的人表示“客气了，这是我的荣幸”。所以答案是 A.题目 3 Self-esteem needs might include the ______ from a workplace.A. rewards B. rewarded C. rewarded 译文：表示自尊的需求应该包括来自工作的奖励。解析：reward 为名词和及物动词，意为“报答；报偿；酬谢；奖赏”；rewarding 为形容词，“值得做的；有意义的”。根据句子结构 the… from，应选择一个名词的词语，所以答案是 A。题目 4_____ clearly communicate with and actively listen to employees is essential to improve their performance.A. Be able to B. Being able C. Being able to 正确译文：能清楚的与员工交流并主动聆听他们是提高他们绩效的关键。解析：此句中 is essential to 为谓语部分，and 连接两个相同的成分 clearly communicate with employees 及actively listen to employees，不定式或动名词可以做主语，所以答案是 C。题目 5Learning new things has always been a great ______ for me.A. motivator 正确B. motivate C. motivation 译文：对我而言，学习新知识一直是我的巨大动力。解析：motivator（n.）“激起行为（或行动）的人（或事物），促进因素，激发因素”； motivate（v.）“激励，激发…的积极性”；motivation（n.）“动机，诱因”。能与 a great/powerful/strong 搭配的是motivator，所以答案是 A。题目 6 二、听力理解：听录音，判断正误（共 50 分）。操作提示：正确选“T”，错误选“F”。1. Human resources supported the proposal of giving the business intelligence a pay incentive every three monthsat the beginning.回答 TF 正确2. Brad from human resources supports Scott's idea.回答 TF 正确3. Carlotta is the manager of HRD.回答 TF 正确4. Men and women in the business intelligence team who have been selected to get the prize will receive the samerewarding things.回答 TF 正确5. The prize-winner cannot choose the prize that costs more than $500. 7. The prize-winner can only have materialawards and no day off.回答 TF 正确答案：1.F 2.T 3.F 4.F 5.T解析：1. 对话中，Helen 问赢得对方支持是否困难（That's great! Was it difficult to get?），而 Scott 的回答是：开始时他们并不热心（Well, they weren't too keen on the idea at first）由此可知该句内容。2. 对话中 Helen 问 Scott 他是如何说服对方的（So, how did you convince them?），Scott 回答中提及：Also,Brad really supports this idea.。所以可知该句内容正确。3. 对话中 Helen 提及:Carlotta 是 the manager of the business intelligence team，而并不是人力资源部经理。 因此该句内容。4. 对话中 Helen 说：男女员工兴趣不同，应该避免给他们不想要的东西（Well, because men and women inthe team are interested in different things, we should avoid giving them something they don't want.）。因此该句内容。5. 对话中 Helen 提及奖品价值不超过 500 元（There'd be a choice of prizes up to a value of $500 — so they canchoose which one they want.），该句中说获奖者不可以挑选 500 元以上的奖品，所以该句内容正确。一、选择填空题（每题 10 分，共 5 题）题目 1— Do you know where I can repair my motorcar?— ____________A. It's cheap to repair a motorcar. B. Around the street corner. C. You drive too fast to damage it. 解析：本题是考核“回答询问”的交际用语。当别人询问是否知道去哪里修理摩托车。 A 选项说修理摩托车价格不高，B 选项说明了具体的位置，C 选项是责怪对方开得太快了。所以答案是 B。题目 2— Over-the-top? You mean…— ____________A. Well, sometimes your co-workers feel that you are too loud. B. No, I don't. C. Thanks a lot. 解析：本题是考核“做出解释”的交际用语, 前者第二句询问对方“Over-the-top”是表示什么意思，只有A 做出了解释，即“Over-the-top”表示“同事们认为有时候你太吵了”。B 表示拒绝，C 表示感谢，与题意无关。所以答案是 C。题目 3Linda walked at the head, ________ by her colleagues.A. followed B. following C. to follow 译文：琳达走在前面，她的同事们跟在后面。解析：本题考核非谓语动词的用法。分词和不定式都可用来作状语，但不定式作状语时，一般表示目的结果、原因等，但这个句并没有这个意思。followed 在这里作伴随性状语，表示被动，因此选 A。题目 4A child's character is greatly influenced by his home ________.A. case B. environment C. situation 译文：一个孩子的性格在很大程度上受家庭环境的影响。解析：近义词辨析题。environment 环境，四周，外界；environment 和 the 连用，有时指自然环境；case：某种特殊而具体的情形或状况；situation 指因受外部事物或外来影响而出现的危急存亡等状态或形势。所以答案是 B。题目 5Good work ________ good pay.A. deserves B. requests C. deserts 译文：好的工作应得到好的报酬。解析： 词义辨析题。deserve 应得，值得；request 请求，要求；desert 离开，放弃，抛弃。所以答案是 A。题目 6 二、阅读理解：根据文章内容，完成选择题（共 50 分）。How to Handle a Bad Performance Review　　Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it'snot the end of the world. Remember that the way you respond to this appraisal can make all the difference in thenext one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you willbenefit by reacting in a mature, adult manner. Here are some suggestions: 　　Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely beregretted later. Besides, the person giving the performance review may or may not be the one who has written thebad review. 　　What to Do When Receiving a Bad Performance Review　　It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during theperformance review, you will be given the chance to respond and may disagree.　　What to Do After Receiving a Bad Performance Review　　Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, ifthe organization allows their employees to make a written statement on their own behalf, do make one. It isimportant for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with anyconstructive suggestions. 　　Ways to Improve a Bad Performance Review　　A way to improve a bad performance review is to set self-reviews, that is, establish performance standards.Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants orexpects from his/her employees. Learning what it was that caused a bad performance review helps to improveprofessional growth and encourages as well as motivates the worker to do better in order to receive a good reviewnext time. 操作提示：通过题目后的下拉选项框选择正确答案。1. What should you do when you are given a bad performance review?回答 ABC A. Argue with your boss. B. Make immediate remarks. C. Stay calm and listen carefully.2. What should you do after you are given a bad performance review?回答 ABC A. Quit your job immediately. B. Insist on making comments. C. Learn from the review.3. What should you do if you do not agree with the bad performance review?回答 ABC A. Tell the boss directly that you do not agree with the review. B. Make a written statement on your own behalfif it is allowed. C. Do not express your different understanding in a written statement.4. How do you improve a bad performance review?回答 ABC A. Understand the established performance standards. B. Learn more about what the employee wants or expects. C. Learn what the person who gives the review may think.5. Why should we understand the cause of a bad performance review?回答 ABC A. Because it helps the employee to get promoted immediately. B. Because it encourages and motivates the worker to do better. C. Because it prevents the employee from professional growth.答案：1. C 2. C 3. B 4. A 5. B解析：1. 这是一道推断题。本题询问的是“当你刚拿到的绩效考核结果不佳时应该做出的反应是什么”，根 据 文 中 提 到 的 “ Stay calm. Relax. Breathe. Do not overreact and be objective.” 和 “ It’s best to listenattentively.”表达了保持镇静和注意聆听的意思，所以答案是 C。2. 这是一道推断题。本题询问“当你拿到差的绩效考核结果后应该怎么做”。根据文中提到“ Don’t beintimidated by the bad performance review and want to quit the job; instead, learn from it.”表达了从中学习的意思， 所以答案是 C。3. 这是一道细节题。本题询问“当你不同意业绩评价的结果时应该怎么做”。此信息对应文章中表述“ifthe organization allows their employees to make a written statement on their own behalf, do make one.” 所以答案是 B。4. 这是一道细节题。本题询问“如果绩效考核结果不佳，今后应该如何改进工作”。此信息对应文章中的 表 述 “ A way to improve a bad performance review is to set self-reviews, that is, establish performancestandards.”所以答案是 A。5. 这是一道判断题。本题询问“为什么我们应该了解绩效考核结果不佳的原因”，此信息对应文章中的表述“ Learning what it was that caused a bad performance review helps to improve professional growth andencourages as well as motivates the worker to do better in order to receive a good review next time.” 所以答案是B。一、选择填空题（每题 10 分，共 5 题）题目 1This is the man ______ last night.A. whom I saw himB. whom I saw C. what I saw译文：这个就是我昨晚见到的男人。解析：英语中的关系代词有 who, whom, whose, that, which，是用来引导定语从句的。在句子中，先行词是 man，在从句中作宾语，所以正确答案是 B。— Do you know where I can repair my motorcar?— ____________A. It's cheap to repair a motorcar. B. Around the street corner. 正确C. You drive too fast to damage it. 解析：本题是考核“回答询问”的交际用语。当别人询问是否知道去哪里修理摩托车。 A 选项说修理摩 托车价格不高，B 选项说明了具体的位置，C 选项是责怪对方开得太快了。所以答案是 B。题目 2— Over-the-top? You mean…— ____________A. Well, sometimes your co-workers feel that you are too loud. B. No, I don't. C. Thanks a lot. 解析：本题是考核“做出解释”的交际用语, 前者第二句询问对方“Over-the-top”是表示什么意思，只有A 做出了解释，即“Over-the-top”表示“同事们认为有时候你太吵了”。B 表示拒绝，C 表示感谢，与题意无关。所以答案是 C。题目 3Wendy suggests that we ________ tomorrow.A. shall go B. should go C. will go 译文：温蒂建议我们明天走。解析：本题考核虚拟语气的用法。在 suggest 后接的宾语从句要用虚拟语气 should+动词原形或只用动词原形。因此选 B。题目 4They have come to the conclusion ________ this winter will be even colder than before.A. that 正确B. for C. which 译文：我们已经得出结论，这个冬天将比以往都冷。解析：本题考核同位语从句的用法。这是一个同位语从句，先行词是 conclusion，同位语从句引导词通常是 that，when，where，why，因此选 A一、选择填空题（每题 10 分，共 5 题）题目 1— Why didn't you come to my birthday party yesterday?— ____________A. Excuse me, my friend sent me a flower. B. Sorry, but my wife had a car accident. C. Fine, I never go to birthday parties. 解析：本题是考核“解释原因”的交际用语, 前者问及对方未能应邀的原因，通常都应先表示歉意，然后解释原因。答案 A 中“excuse”是准备打扰别人时的事前歉意，答案 B 中“sorry”是事后道歉，并说明了原因，C 并没有承接上文，表示歉意。所以答案是 B。题目 2— Haven't seen you for ages. What are you busy doing now?— ____________A. Yes ,long time no see. B. Yeah, thanks for coming. C. I am working part time in a bookstore. 解析：本题是考核“回答问题，做出解释”的交际用语, 前者第二句问对方“最近在忙什么”，只有答案C 回答了“我现在正在一家书店兼职”。A 答案只是再次表示好久不见，并没有回复对方问题，B 答案对他的到来表示感谢，均没有解释和回答对方提出的问题。所以答案是 C。题目 3My leather shoes cost me ________ the last pairs I bought.A. three times as B. three time as C. three times as much as 译文：我这双皮鞋的价格是我原来买的那双的三倍。解析：本题考核比较级的用法。这是一个同级比较的句子。在这种比较结构的句子中，表示程度的修饰语应放在 as much as 的同级比较的前面，因此选 C。题目 4At a rough ________, we will take another four weeks to finish this plan.A. estimate B. value C. account 译文：据大致估计，我们还要花四周时间才能完成这项计划。解析：词汇辨析题。 estimate 估计，at a rough estimate 大致估计；value 价值，重要性； account 账，账目。所以答案是 A。题目 5Please ask the solicitor what his ________ would be to take the case to court.A. fare B. fee C. salary 译文：咨询一下律师，若将此案提交法庭，需要多少费用。解析：近义词辨析题。 fee 专指律师等专业人员所收的费用；fare 车费，船费等；salary 薪金，多指脑力劳动所获得的报酬。所以答案是 B。题目 6二、阅读理解：根据文章内容，判断正误（共 50 分）。 Performance Management and Performance Appraisal　 　 Performance management aims to acknowledge employee achievements, support their personal andprofessional development, and motivate and empower them to perform their work effectively. Performancemanagement helps employees to develop their understanding, knowledge and skills so that they can contribute tothe achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any qualityhuman resource system.　 　 Every enterprise wants and should expect high performance from each employee.The elements of acompetency-based performance management system will, if implemented well, enable high performance whichwill define enterprise and personal success. Using performance management processes, an enterprise can be betterplaced to meet competitive challenges. This is done by:　　●identifying the critical positions　　●determining the most important competencies for those positions　　●providing the education, training and feedback required by employees　　●holding each person accountable for their results　　The key to the performance management process is ‘performance appraisal'. Performance appraisal is simplyan evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It isa systematic process of feedback on an employee's work performance, and agreement to future training plans, jobgoals and job aspirations.　 　 To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis offeedback as well as of setting future goals. Units of competency provide a very effective tool for settingbenchmarks or criteria for work performance. The performance criteria within units of competency can be used asmeasures to assess against in a performance appraisal or review.操作提示：正确选 T，错误选 F。1. Performance management is a very important part of any quality human resource system.回答 TF2. The aim of performance management is to punish the unqualified employees.回答 TF3. An enterprise can be better placed to meet competitive challenges by providing the education, training andfeedback required by employees, for example.回答 TF4. Every enterprise can expect high performance from each employee.回答 TF5. “Performance management” is also called “performance appraisal”.回答 TF答案：1.T 2.F 3.T 4.F 5.F解析： 1. 此题考核代词“It”的指代内容。句子中“Performance management”正确体现了原文“It is a vitalpart of any quality human resource system.”中“It”所指代的内容；同时，原文“a vital part”的意思是“非常重要”，与“vital”意思一致。所以选 T。2. 这是 一道 推 断 题 。根 据原 文 “ Performance management aims to acknowledge employee achievements,support their personal and professional development, and motivate and empower them to perform their workeffectively.”中对绩效管理目的的描述与本题不同，所以选 F。3. 这 是 一 道 细 节 题 。 根 据 原 文 ， “ training and feedback required by employees,” 是 “ performancemanagement processes”即绩效管理过程的一部分，所以选 T。4. 这 是 一 道 细 节 题 。 根 据 原 文 “ Every enterprise wants and should expect high performance from eachemployee.”即“每个企业都想和希望每个员工高效能”，与本题内容“每个企业每个员工都能达到高效能”意义不同，所以选 F。5. 这是一道推断题。根据原文“The key to the performance management process is ‘performance appraisal'”意思是“绩效评价是绩效管理过程的重要部分”，与本题“绩效评价就是绩效管理”不符，所以选 F。一、选择填空题（每题 10 分，共 5 题）题目 1— I think I have made a great mistake.— ____________A. I don't think so. You really made an error. B. I don't think so. It's really terrible. C. I don't think so. It's not your fault. 解析：本题是考核“修改信息”的交际用语, 前者说自己犯了严重的错误，后面的 3 个回答都用了“Idon't think so”进行回答，表示不认为如此。但只有 C 表示“这不是你的错”，与“I don't think so”呼应，其他的答案均与之矛盾。所以答案是 C。题目 2— Why didn't you come to my birthday party yesterday?— ____________ A. Excuse me, my friend sent me a flower. B. Sorry, but my wife had a car accident. C. Fine, I never go to birthday parties. 解析：本题是考核“解释原因”的交际用语, 前者问及对方未能应邀的原因，通常都应先表示歉意，然后解释原因。答案 A 中“excuse”是准备打扰别人时的事前歉意，答案 B 中“sorry”是事后道歉，并说明了原因，C 并没有承接上文，表示歉意。所以答案是 B。题目 3Without his assistance, I ________ the research last month.A. would not have completed B. could not finish C. should not finish 译文：如果没有他的帮助，我上个月就完成不了这项调查。解析：本题考核时态的用法。在这里的时间状语 last month 表示动作是过去发生的，并强调对现在的影响，需用完成时，因此主句的结构应用 would (could)+ have done，因此选 A。题目 4They have come to the conclusion ________ this winter will be even colder than before.A. that B. for C. which 译文：我们已经得出结论，这个冬天将比以往都冷。解析：本题考核同位语从句的用法。这是一个同位语从句，先行词是 conclusion，同位语从句引导词通常是 that，when，where，why，因此选 A。题目 5The workmen want to ________ the number of working hours and to increase pay.A. delete B. decrease C. depress 译文：工人要求减少工作时间，增加工资。解析： 形近词辨析题。 decrease 多指数量上的减少，与 increase 相对应； depress 压抑，降低；delete 划掉，删掉。所以答案是 B。题目 6 二、阅读理解：根据文章内容，判断正误（共 50 分）。Performance Management and Performance Appraisal　 　 Performance management aims to acknowledge employee achievements, support their personal andprofessional development, and motivate and empower them to perform their work effectively. Performancemanagement helps employees to develop their understanding, knowledge and skills so that they can contribute tothe achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any qualityhuman resource system.　 　 Every enterprise wants and should expect high performance from each employee.The elements of acompetency-based performance management system will, if implemented well, enable high performance whichwill define enterprise and personal success. Using performance management processes, an enterprise can be betterplaced to meet competitive challenges. This is done by:　　●identifying the critical positions　　●determining the most important competencies for those positions　　●providing the education, training and feedback required by employees　　●holding each person accountable for their results　　The key to the performance management process is ‘performance appraisal'. Performance appraisal is simplyan evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It isa systematic process of feedback on an employee's work performance, and agreement to future training plans, jobgoals and job aspirations.　 　 To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis offeedback as well as of setting future goals. Units of competency provide a very effective tool for settingbenchmarks or criteria for work performance. The performance criteria within units of competency can be used asmeasures to assess against in a performance appraisal or review.操作提示：正确选 T，错误选 F。1. Performance management is a very important part of any quality human resource system.回答 TF2. The aim of performance management is to punish the unqualified employees.回答 TF3. An enterprise can be better placed to meet competitive challenges by providing the education, training andfeedback required by employees, for example.回答 TF4. Every enterprise can expect high performance from each employee.回答 TF5. “Performance management” is also called “performance appraisal”.回答 TF答案：1.T 2.F 3.T 4.F 5.F 解析： 1. 此题考核代词“It”的指代内容。句子中“Performance management”正确体现了原文“It is a vital part ofany quality human resource system.”中“It”所指代的内容；同时，原文“a vital part”的意思是“非常重要”与“vital”意思一致。所以选 T。2. 这是 一道 推 断 题 。根 据原 文 “ Performance management aims to acknowledge employee achievements,support their personal and professional development, and motivate and empower them to perform their workeffectively.”中对绩效管理目的的描述与本题不同，所以选 F。3. 这 是 一 道 细 节 题 。 根 据 原 文 ， “ training and feedback required by employees,” 是 “ performancemanagement processes”即绩效管理过程的一部分，所以选 T。4. 这 是 一 道 细 节 题 。 根 据 原 文 “ Every enterprise wants and should expect high performance from eachemployee.”即“每个企业都想和希望每个员工高效能”，与本题内容“每个企业每个员工都能达到高效能”意义不同，所以选 F。5. 这是一道推断题。根据原文“The key to the performance management process is ‘performance appraisal'”意思是“绩效评价是绩效管理过程的重要部分”，与本题“绩效评价就是绩效管理”不符，所以选 F。一、选择填空题（每题 10 分，共 5 题）题目 1— Do you mind if I use vouchers to spend in a restaurant?— __________A. Yes, please. B. Not at all. Go ahead. C. No, thank you. 解析：本题考核“询问意见”的交际用语，如果不介意，应该用 no 之类的答语回复，如果介意，应该委婉建议对方不这样做，所以答案是 B。题目 2— __________ — You might as well write a thanks-note.A. How do you like the rewards? B. What do you do with the rewards? C. Could you suggest some ways of the rewards? 解析：本题考核“征询建议”的交际用语。常用 What do you think of…?/What's your idea of…?/Whatabout…?/Shall we…?/Could you…?等句型来表达征询建议。根据第二说话人包含的信息，确定是给出意见，所以答案是 C。题目 3Learning new things has always been a great ______ for me.A. motivator B. motivate C. motivation 译文：对我而言，学习新知识一直是我的巨大动力。解析：motivator（n.）“激起行为（或行动）的人（或事物），促进因素，激发因素”； motivate（v.）“激励，激发…的积极性”；motivation（n.）“动机，诱因”。能与 a great/powerful/strong 搭配的是motivator，所以答案是 A。题目 4Fifty-five per cent of the respondents said that praise and attention from their supervisor would make themfeel ______ the company cared about them and their well-being.A. as if B. even if C. like 译文：55%的回答问题者表示，上级的表扬与关注使他们觉得公司是关心他们和他们的幸福的。解析：as if“好像；似乎；仿佛”；even if“即便，即使”；like“像”，介词。根据句子结构，需要一个连接从句的词语，选项为 A，B，根据句意，所以答案是 A。题目 5The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.A. exceeds B. excellent C. excels 译文：领导擅长于创造机会去向他/她的员工表达赞赏、认可与感谢。解析：从句子结构分析，需选择能与 at 搭配的动词。exceed 为及物动词，意为“超过，超出（数量）；超越（规定的范围）”； excellent 为形容词，“卓越的；优秀的；杰出的；极好的”；excel 动词，“擅长，善于”，后接介词 at 或 in。所以答案是 C。题目 6 二、阅读理解：根据文章内容，完成选择题（共 50 分）。How Google Continues to Keep Employees Happy　　Working for Google is a dream of many, not just because of what this company has achieved in the last 15years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonderhow Google maintains a motivating work experience throughout its entire company.　 　 Working for Google comes with perks that most other organizations can't provide -- bowling alleys, freehaircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the sameamount of time and effort into keeping employees happy as it does into innovating products. 　　Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of makingGoogle a place the most talented people wanted to work at. Their idea was simple: creating a work culture thatkeeps employees happy will motivate them to do their best and will keep them loyal to the company.　　“It's less about the aspiration to be No. 1 in the world, and more that we want our employees and futureones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President ofpeople development at Google.　 　 Google also makes its employees want to work because managers provide tasks that are inspiring andchallenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a projectthey choose. This freedom takes employees out of their routine and away from the mundane tasks that often makeworkers feel uninspired about their jobs.　 　 Lastly, Google shows each employee just how important he or she is to the company. Each employee,regardless of her spot on the totem pole, has an influence on how Google performs.　　“If you value people, and care about them as whole people, one thing you do is giving them a voice, andyou really listen,” May said.　 　 Google does just that by hosting employee forums every Friday, where they discuss the 20 most-askedquestions. Employees have access to all company information, adding a sense of trust, and employees and leaderswork together to solve problems.操作提示：通过题目后的下拉选项框选择正确答案。1. How would you describe Google?回答 ABC A. Medium-sized international company B. Large global enterprises C. Large American company2. Which one does NOT belong to the methods that Google motivate its employees?回答 ABC A. Promoting the employee who has more influence on Google the higher job position. B. Shuttling the employees between home and office. C. Offering entertaining equipment in workplace.3. Who founded Google?回答 ABC A. Larry Page and Sergey Brin B. Karen May C. Sergey Brin4. If you are a normal employee of Google, what could you do EXCEPT?回答 ABC A. Know all information of Google and discuss questions with your leaders. B. Only work for the project you choose. C. Play bowling with your colleagues and get away from mundane errands.5. What is Google's secret to success?回答 ABC A. Innovating hi-tech products. B. Paying high salary to the employees and practicing strict management. C. Valuing the happiness of its employees as much as innovating good products.答案：1. B 2. A 3. A 4. B 5. C解析：1. 这是一道归纳题。本题询问“如何描述谷歌”。此题信息对应文章第一段，所以选 B。2. 这是一道细节题。本题询问“谷歌奖励员工的方式”。此题信息对应文章第二段第一句话，谷歌提供给员工的福利，bowling alleys, free haircuts, gym memberships, and shuttles to and from work，所以选 A。3. 这是一道细节题。本题询问“公司的创始人”。此题信息对应文章第三段第一句话，所以选 A。4. 这是一道推断题。本题询问“作为谷歌的员工，能做的事”。此题可以从文章的第五段对应的信息 ，Every employee at Google has the opportunity to spend 20% of his or her working time on a project theychoose，推断员工自己选择的项目不是工作的全部，所以选 B。5. 这是一道归纳题。本题询问“成功的秘诀”。文章第三段提到“创造员工怡悦的企业文化”，文章第七段提到“倾听员工的声音”，所以选 C。一、选择填空题（每题 10 分，共 5 题）题目 1— Can I have three days off next week, Mr. Smith?— _____. I can manage without you.A. I'm afraid not B. Of course C. It depends 解析：本题考查情景对话。句意为：我下周能请三天假吗，史密斯先生？当然可以(of course)。你不来我也应付得了。根据下文 I can manage without you 可知，Mr. Smith 同意对方请假，所以答案应该是 B。题目 2— If you don't believe in yourself, no one else will.— _____. Confidence is really important.A. That's not the point B. I don't think so C. I couldn't agree more 解析：本题考查情景对话。该题的大意是：如果你自己都不相信自己，别人更不会相信你了。完全赞成（I couldn't agree more）. 自信真的很重要。由“Confidence is really important.”可知，说话人赞成对方的观点，故选 C。题目 3He ordered that nothing ________ until the police arrived.A. was touched B. should be touched C. had been touched 译文：他命令说，警察到来之前任何东西不得乱动。解析：动词 order 后接的宾语从句要用虚拟语气，其谓语动词应为 should + 动词原形或直接用动词原形，只有 B 项符合要求，因此正确答案是 B。又如：The judge ordered that the man should be released. 法官下令那男子应该被释放。题目 4She is very adaptive and soon adapted ______ to the campus life.A. with B. to C. as 译文：她适应性很强，很快就适应了校园生活。解析：adapt to 是固定搭配，意思是“以及，适应”，符合题意。其它选项均不符合题意；所以 答案是B。题目 5All _____ glitters (闪闪发光) is not gold.A. that B. which C. what 译文：发光的并非都是金子。解析：当先行词为 all 或被 all 修饰时，定语从句的引导词要用 that，而不用 which。what 一般引导名词性从句。所以正确答案是 A。题目 6 二、完型填空（共 50 分）操作提示：通过下拉选项框选择正确的词汇。　　On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband,Chris, fell from his horse as it jumped over a fence. Chris was paralyzed ( 瘫 痪 ) from the chest down, 回 答ableunablesuitable to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpectedchallenges. We went from the “haves” to the “have-nots”. Or so we thought. 　　Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn thatsomething 回答 terriblepracticalwonderful could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured inevery day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of 回 答newspapermail had been received and sorted. As 回答 patientsa familynurses, we opened letter after letter. They gave us comfort and became a source of strength for us. We use them toencourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled”box to find advice from people in wheelchairs or even in bed living happily and 回答 successfullybitterlyweakly. These letters, we realized, had to be shared. And so here we offer one of them to you. 答案：1. unable2. wonderful 3. mail 4. a family 5. successfully解析：1. 这是考核词义辨析和对上下文的理解。根据上下文，应该选 unable。该句意思是“Chris 胸部以下瘫痪，无法正常呼吸。”2. 这是考核词义辨析和对上下文的理解。根据上文意思，可以推断 wonderful 是正确答案。该句意思是“我们逐渐认识到灾难中有可能出现一些美好的事情。” investigation and 76 interviews with top and middle managers, engineers and external experts, the researchersdiscovered a culture of fear due to temperamental leaders and that frightened middle managers were scared oftelling the truth.　　The fear that froze the company came from two places. First, the company's top managers had a terrifyingreputation. Some members of Nokia's board and top management were described as “extremely temperamental”and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn'twant to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterlytargets, which also impacted how they treated middle managers.　　Top managers thus made middle managers afraid of disappointing them. Middle managers were told that theywere not ambitious enough to meet top managers' goals.　 　 Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filteredinformation. Thus, middle managers directly lied to top management.　　Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resourcesbeing allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough toundertake challenging assignments.　　Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection.This led middle managers to over promise and under deliver. One middle manager told us that “you can getresources by promising something earlier, or promising a lot. It's sales work.”　 　 While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risksgenerating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of thestaff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback tounderstand the true emotion in the organization.操作提示：正确选 T，错误选 F。1. Nokia lost the smartphone battle because its technology is not as good as that of Apple.回答 TF2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.回答 TF3. Nokia's top managers were too moody to hear anything good but harsh.回答 TF 正确4. Middle managers in Nokia delivered results more than they promised earlier.回答 TF5. Nokia's top managers should have had better conversation techniques to encourage internal coordination andtruth.回答 TF 正确答案：1. F 2. F 3. T 4. F 5. T解析：1.这是一道细节题。一般对于细节题，我们需要查找信息所对应的句子或者句群。此题信息对应文章第二段的第二句话，即“智能手机大战失败的原因是公司内部散发着的恐惧”，所以选 F。2. 这是一道细节题。此题信息对应文章第三段的最后一句话，即“frightened middle managers were scaredof telling the truth”，所以选 F。3. 这是一道归纳总结题。此题对应文章第四、五、六段的内容，文章中提到“高层名声糟糕，大声吼叫下属；中层保持沉默或提供虚假信息”，所以选 T。4. 这是 一道 细 节 题 。文 章第 七段 已 经告 知读 者“ This led middle managers to over promise and underdeliver.”，所以选 F。5. 这是一道细节题。文章最后一段的最后一句话已经告知读者高层应该建立良好的沟通方式，所以选 T。一、选择填空题（每题 10 分，共 5 题）题目 1— Is it possible for you to work out the plan tonight?—__________A. I'll do that. B. I think so. 正确C. I'd love to. 解析：本题考核“询问可能性”的交际用语。常用的答语一般使用 I think…/I don’t think…等句型表达可能或否定。根据第一说话人传递的信息，这是询问能否完成任务，所以答案是 B。题目 2— We could let some of the staff work from home.________________?— That's a good idea.A. Do you have any good ideas B. What do you think of it C. Is there anything else 3. 这是考核词义辨析和对上下文的理解。根据短文意思，mail“邮件”是正确答案。4. 这是考核词义辨析和对上下文的理解。根据短文意思和一般常识，可以推断选项 a family“家人”是正确答案。5. 从上下句意思可知，作者是从那些坐轮椅的或者是躺在床上的并且过得幸福的人寻求建议。这四个答案 successfully 的意思是“成功地”，bitterly 的意思是“悲痛地”，weakly 的意思“虚弱地”。只有successfully 的意思能和 happily 并列，所以答案是 successfully。一、选择填空题（每题 10 分，共 5 题）题目 1— Which of these hats do you want?— _______ . Either will do.A. I don't mind B. No problem C. Go ahead 解析：本题考查交际用语。根据后一句可知说话人对此不在乎，两顶礼帽当中任何一顶都行。 A 选项与语境相符，所以答案是 A。题目 2— Don't worry, Mum. The doctor said it was only a common cold.— ________ ! I'll tell Dad there's nothing serious.A. What a relief B. How surprising C. I'm so sorry 解析：本题考核情景交际。句意为：妈妈，别担心。医生说这只是普通感冒。可以松一口气了，我要告诉爸爸没什么严重的。A 项意为“可以松一口气了”，符合语境，所以答案是 A。题目 3There is no _____ the fact that he is the best student in the class.A. deny B. denies C. denying 译文： 不可否认，他是班上最好的学生。解析： There is no denying the fact that...是一个固定结构，意为“不可否认”。其中 denying the fact 是deny the fact 的动名词形式，而 that 引导一个同位语从句。所以正确答案是 C。题目 4By the end of the year, the sales plan for the next year______.A. will be made B. will have been made C. have been made 译文：年底之前将作出明年的销售计划。解析：当 by + 时间结构与动作性强的动词连用时，主句多用完成式。by 后的时间可指现在、过去或将来时间点。如果是 by + now 连用，主句用现在完成时；如果是 by + 过去时间，主句用过去完成时；如果是b y + 将来时间，主句则用将来完成时。所以正确答案是 B。题目 5To build the reservoir（水库）， thousands of people have to be_______ . A. relocated B. repeated C. reopened 译文：为了建这座水库，成千上万的人不得不搬迁。解析：relocate 指“搬迁”，repeat 是“重复”，reopen 是“重新开放”，根据语境，答案是 A。题目 6 二、阅读理解：根据文章内容，完成选择题（共 50 分）。How to Adapt to Change in the Workplace　 　 If there's one word that captures the essence of what is occurring in the world today, it's “change.”Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the mostconservative institutions are undergoing significant change just to survive.　 　 Change management has always been an issue of debate amongst scholars: how can employers createsuitable conditions for a successful change process? And what can employees do to get through it?　　Tips for dealing with change in the workplace.　　●Make yourself aware that change happens: it happens in personal life, it happens in your professional life.You cannot live in the past, so denying that change could occur only makes things more complicated for you. 　　●Stay alert in the workplace: know what is happening around you. When you come across clues that hintchange is on the way, acknowledge them!　　●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. Youneed to get acquainted with the occurring changes. Seek more details from your management and peers to form anaccurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown isoften resented and daunting. Make the picture as clear as you can.　　●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky.Recognize your strengths and where you could bring them into play. At the same time, stay aware of yourdevelopmental areas and work on improving those. 　　●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look atthe different angles of the change and see where you could apply your “existing” skills and knowledge, and whatnews skills you need to acquire.　　●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in thenew process; locate yourself properly in the new scenario. Adjust!　　“ You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by takingincremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-afterleadership and personal success experts.操作提示：通过题目后的下拉选项框选择正确答案。1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 回答 ABC A. cut down on the number of workers B. reshuffle the organization C. survive2. “No industry is exempt” means 回答 ABC A. No industry is an exception B. No industry is an example C. Not every industry can be exempted3. The following questions are often discussed among scholars EXCEPT A. How can bosses create favorable conditions for change B. How can productivity be increased C. What can workers do to get through change4. How many suggestions does the author put forward?回答 ABC A. 4 B. 5 C. 65. From the passage, we know that Robin Sharma is 回答 ABC A. an expert on leadership, and personal success B. a great leader C. someone who likes to play the game of Hide and Seek答案：1. C 2. A 3. B 4. C 5. A解析：1.这句话的意思是：为了生存（survive)，企业需要裁员，重组以及降低成本。所以选择 C。2.Exempt 是“免除”的意思，整句意为“没有那个行业可以例外”，所以选择 A。3. 这是一道细节题。根据原文中第二段，学者们经常讨论 how can employers create suitable conditions for asuccessful change process? And what can employees do to get through it?。选项 B 与本句意思符合，故选 B。4. 原文中 Tips for dealing with change in the workplace 给出了六个 Tips 即“建议”，所以选 C。5. 从原文最后一段可知 Robin Sharma 是全球炙手可得的研究领导和成才的专家 one of the world's most-sought-after leadership and personal success experts，所以选 A。一、选择填空题（每题 10 分，共 5 题）题目 1—I'm going to Beijing for a few days.— _______. I wish I could go with you.A. It doesn't matter B. Forget it C. I really envy you 解析：本题考查情景交际。句意为：我要去北京待一些日子。太羡慕你了，我希望我能跟你一起去。选项 C 回答是“我真的羡慕你”，所以答案是 C。题目 2— Which of these hats do you want?— _______ . Either will do.A. I don't mind B. No problem C. Go ahead 解析：本题考查交际用语。根据后一句可知说话人对此不在乎，两顶礼帽当中任何一顶都行。 A 选项与语境相符，所以答案是 A。题 目 3Redundancy happens when employees need to _____ their workforce. And as a result, someone getsdismissed from work.A. reform B. reproduce C. reduce 译文：当雇主需要减少员工时就裁员，结果有人就得失去工作。解析：reduce 指“减少”，reform 意思是“改革”，reproduce 意为：繁殖，再生”，根据语境，答案应该是 C。 题 目 4_____the deepening of China's economic reforms, there is greater cooperation and interdependencebetween the private and the public sector.A. With B. As well as C. For the sake of 译文：随着中国经济改革的深入，公私部门有了更大的合作和相互依赖。解析：with 引出的独立主格结构 ，在此做伴随状语，B 答案意思为“也，同样”，C 答案意思为“为了”，颠倒了事情的逻辑顺序。正确答案为 A。题目 5On hearing the news of ______ the major exam again, the girl burst into tears.A. her having failed B. she failed C. her being failed 译文：那个女孩听到她大考又没通过的消息失声哭了起来。解析：A 项 her having failed 是动名词复合结构，可作 of 的宾语，其中 her 是 having failed 的逻辑主语；B项为主谓结构，不能作 of 的宾语；C 项 being failed 是被动结构，而 fail the exam 应用主动结构。因此正确答案是 A。题目 6 二、阅读理解：根据文章内容，判断正误（共 50 分）。Jack Welch Leading Organizational Change at GE　　When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at avery successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complexorganizational structure with considerably bureaucratic rules.　　One of his first changes was to initiate a strategy formulation process with the guideline that each of thebusinesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options offixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welchremoved the sector level and eliminated thousands of salaried and hourly employee positions.　 　 The restructuring was followed by changing the organizational culture and the managerial styles of GE'smanagers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share theirviews openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for hisor her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems.Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposedsolutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information.This process put great pressure on the superior to make decisions. 　 　 Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn fromother companies how they obtained customer satisfaction, how they related to their suppliers, and in what waysthey developed new products. This helped the GE people to focus on the processes in their operations that wouldimprove the company's performance.　　Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders,Welch suggested, are not only those who achieve results but also those who share the values of the company.操作提示：正确选 T，错误选 F。1. Jack Welch retired at the age of 65.回答 TF2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.回答 TF3. If the business could not meet Welch's change requirements, its manager had 3choices.回答 TF4. The restructuring went before changing the organizational culture and the managerial styles of GE's managers.回答 TF5. The Work Out lasted a week.回答 TF答案：1. T 2. F 3. T 4. T 5. F解析：1. 这是一道简单计算题。从第一段可知，Jack Welch1981 年 45 岁时担任 CEO,时隔 20 年于 2001 年退休，退休时应是 45+20=65 岁，所以选 T。2. 这是一道细节题。从原文第二段可知：Jack Welch 坚持认为，每个企业应该在各自相关领域至少名列第一或第二，与“第三”的意思相悖，所以选 F。3. 这是一道细节题。该题题意是：如果企业达不到 Welch 的改革要求，企业经理有三个选择，与原文中第二段中的 the options of fixing the problem, selling their particular business, or closing it 的意思相符合，所以选 T。 4. 这是一道细节题。该题题意是：先进行重组然后再进行企业文化和经理作风的改革，与原文第三段第一句 The restructuring was followed by changing the organizational culture and the managerial styles of GE'smanagers.的意思相符，所以选 T。5. 这是一道细节题。该题题意是：经理们有一周的时间集思广益，与文章第三段的“三天”in three-daysessions.的意思不相符合，所以选 F。一、选择填空题（每题 10 分，共 5 题）题目 1— Sorry for being late. I should have called you earlier.—__________. I've just arrivedA. That's no trouble B. You are welcome C. That's all right 解析：本题考查交际用语。A 项意为“一点也不麻烦”；B 项意为“不用谢”；C 项意为“好的，行，没关系”。根据“I've just arrived”可知，后者并没有介意前者的迟到，所以答案是 C。题目 2— Have you already paid? What's my share of the bill？— _________. It wasn't very much.A. It's my share B. None of your business C. Don't worry about it 正确本题考核“安慰对方”的交际用语。由“It wasn't very much.”可知，第一个人不需要出很多钱。由此可推出，第二个人宽慰他说没关系，C 项符合语境，故选 C。A 项意为“这是我的任务/份额”；B 项意为“不关你的事。题目 3 ______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.A. Standing B. Stand C. Stood 译文：站在山顶上可以欣赏沐浴在阳光中的城市的美景。解析：Standing 是现在分词作状语，逻辑主语是整个句子的主语 you，符合题意。所以正确答案是 A。题目 4All the _____ guests are seated in the front row.A. distinguishing B. extinguishing C. distinguished 译文：所有的贵宾都坐在前排。解析：短语 distinguished guests 意为“贵宾”；extinguish 意为“灭火”；根据语境，答案为 C。题目 5_____ there is smoke, there is fire.A. If B. When C. Where 译文：有烟就有火。解析：这是一句谚语，where 引导地点状语从句，所以正确答案是 C。题目 6 二、完型填空（共 50 分）操作提示：通过下拉选项框选择正确的词汇。　　What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place tolearn about science. A museum can be a place 回答 foronabout art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museumshave pictures and statues （雕像）. Others have rocks and old bones. One museum even has 回答 theaan coal mine inside! Many cities have museums. Some very small 回答 townshomescountries have museums, too. Indianapolis has a 回答 child'schildchildren's museum. Children do not have to pay to get in. Children go to the museum often. They like to look at thedinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday,Indianapolis children can 回答 listento hearhear talks about animals and trees. They see movies.答案：1.about 2.a 3.towns 4.children's 5.hear解析：1. 从前后句意关系看，此处要表述的是“关于印第安人的艺术及动物”这样的含义。about 表示“关于、涉及”，on 也可以理解为“关于”，但更贴切的含义是“就…而论”或“论及…”。所以答案是 about。2. 因为本句的主语是泛指性的 one museum，后边提及的东西也属于泛指性质的可数名词，且 coal mine 是第一次提及，所以用 a 这个不定冠词才符合语法要求。因此答案是 a。3. 因为前一句刚提到过 cities， 与其相对应的应该是小城镇，而从常识上讲，住家一般不可能有博物馆。而 C 选项提到国家，范围又太宽泛，通常国家不分大小，一般都会有博物馆的，所以不能用做对照。特别是下一句提到了印第安纳波利斯这样的小地方，更说明该空应该指“towns”。所以答案是 towns。4. 本题考核的是用 child 这个词来修饰后边的 museum 一词时的用法。由于博物馆是对公众的，所以不可 能用单数的 child，同时博物馆是专为孩子们开设的，因此含有一种“孩子们的”这样的所有关系，这样就需要用带有所有关系的 children's。因此答案是 children's。5. listen 是不及物动词，后面不能直接用名词作宾语，所以可以排除选项 A；情态动词 can 后只能跟动词原词，所以排除选项 B；本句的意思是“能听到”，符合句义。所以答案是 hear。一、选择填空题（每题 10 分，共 5 题）题目 1— Terribly sorry to interrupt, but may I use your dictionary?— Yes,______________.A. of course B. it doesn’t matter C. no hurry 解析：本题考查交际用语。no hurry 不必着急；it doesn't matter 没关系；of course 当然。所以答案是 A。题目 2— The Auto Show in the City Stadium has been canceled.— Oh, no！_________A. What a pity! B. It doesn't matter! C. It's not interesting at all! 解析：本题考核交际用语和语境理解能力。根据“Oh, no”可知说话人对汽车展的取消感到很遗憾。A 选项 What a pity 意为“真可惜”；B 选项 It doesn't matter 意为“没关系”；C 选项 It's not interesting at all 意为“一点也没意思”。根据语境应用“What a pity.”作答，表示“很遗憾”，所以答案是 A。题目 3 ______ the importance of English, we should put more effort into it and try to learn it well.A. Given B. Giving C. Gave 译文：鉴于英语的重要性，我们应该投入更多精力，努力学好英语。解析：Given 是由 give 的过去分词转变而来的介词，意为“鉴于”，用在这里符合题意，因此正确答案是A。题目 4The reason _____ he was absent from class yesterday was that he was ill and hospitalized.A. for B. why C. that 译文：他昨天旷课是因为病了住进了医院。解析：句型 The reason why…is/was that…是一个常用句型，用来表达“某事的原因是……”。其中 why引导的是定语从句，修饰先行词 the reason；我们也常常见到 the reason for…结构，但 for 是介词，后面需要跟名词。所以正确答案是 B。题目 5An agreement was reached on the _____ of mutual respect and mutual interest.A. basic B. base C. basis 译文：在相互尊重和相互利益的基础上达成了一致。解析：basic 是形容词，意为“基本的”； base 是“基地”的意思； 短语 on the basis of 是“在……的基础上”的意思，符合题意，所以答案是 C。题目 6 二、听力理解：听录音，判断正误（共 50 分）。操作提示：正确选“T”，错误选“F”。1. Two different corporate cultures are discussed in the dialog. 回答 TF2. Melinda's company also has a creative culture. 回答 TF3. According to Jack, the important thing is to hire the right employees in the first place. 回答 TF4. In a creative culture teamwork is not encouraged. 回答 TF5. A creative culture is better than a collaborative culture.回答 TF答案：1.T 2.F 3.T 4.F 5.F解析：1. 通过三个人的对话可以知道，他们在对不同的公司文化做比较，一种为 creative culture，另一种为 collaborative culture。所以该句判断为正确。2. Jack 在对话中提及“ Basically, our company maintains a collaborative culture ....”，Jack 与 Melinda 就职于同一家公司，由此可知 Melinda 的公司文化是 collaborative culture。所以该句判断为错误。3. Jack 在对话中提及：So it seems that in order to foster a creative culture, it is important tofind the right employees during the recruitment process and bring them into the company.他认为招聘到合适的员工对于打造好的创新性企业文化比较重要。所以该句判断为正确。4. Jack 在对话中提及：Basically, our company maintains a collaborative culture in whichworkers are encouraged to be a part of a group to find common ground for the benefits ofthe company.”这句话对 collaborative culture 做了解释，就是鼓励团队合作的企业文化，团队合作并非creative culture 的特征。由此可知该句为错误。5. 该句 认 为 两 种 企 业 文 化 有 优劣 之 分， 而对 话 中 Jack 说： I would say both cultures have their ownadvantages. If we are more creative while maintaining our collaborative culture, we will work wonders.由此可知 二者是各有长处的，所以该句判断为错误。一、选择填空题（每题 10 分，共 5 题）题目 1— The trip ought not to take more than an hour.— ____________ . It is at least two hours.A. I guess so B. You must be joking C. It depends 解析：本题考查交际用语。A 项意为“我猜是这样的”；B 项意为“你一定是在开玩笑”；C 项意为“看情况”。中前一分句意为：旅行不该超过一小时，答句的后一分句意为：至少要两个小时，所以答案是B。题目 2— Sorry for being late. I should have called you earlier.—__________. I've just arrivedA. That's no trouble B. You are welcome C. That's all right 解析：本题考查交际用语。A 项意为“一点也不麻烦”；B 项意为“不用谢”；C 项意为“好的，行，没关系”。根据“I've just arrived”可知，后者并没有介意前者的迟到，所以答案是 C。题目 3 After days of investigation, the police were ____ reality.A. looking into B. approaching C. finding 译文：经过几天的调查，警察正在接近真相。解析： look into 意为“调查”；approach 意为“接近”；find 意为“发现”，但一般不与进行时态连用，所以答案是 B。题目 4Their economy is export ______.A. oriented B. orientating C. orientation 译文：他们的经济是外向型的。解析：“外向型经济”的英语表达是 export oriented，所以答案是 A。题目 5Compared ______ English, Chinese is generally believed to be more difficult to learn. A. with B. from C. against 译文：人们普遍认为，与英语相比，中文要难学得多。解析：compared with 是固定搭配，意为“与……相比”，符合语境， 所以正确答案是 A。题目 6 二、阅读理解：根据文章内容，判断正误（共 50 分）。Create a Positive Workplace Culture　　In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positivework culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higherperformance; higher performance impacts improved client outcomes; improved client outcomes contribute toservice excellence. 　 　 Positive work cultures are built over time and need constant attention. Such cultures are dependent onleadership vision and values.　　An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bringabout cultural change.　 　 Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations thatinfluence the way people work in the workplace. It is “the way we do things around here”.　　Some cultural aspects are understood by all and are obvious such as turning up for wok on time, while othersmay be "unwritten rules" that are not so obvious for example how personal issues are resolved with workcolleagues.　　Many factors that influence whether a workplace has a positive outlook are within the control of people whowork in a workplace. There are also factors out of their control, such as slumps in global prices or a change indemand and supply. The company can, however, control how they respond to these factors.　　Those companies that do create positive workplace environments develop a reputation in their community asbeing ‘good to work for' and have a competitive edge. Not only are these companies more able to attract andretain people, they tend to be more stable as they proactively deal with issues and adapt to change.　 　 Teams work best when they are clear about what is expected of them. They are more able to deal withdifficult issues if they feel the values of the organization are supportive of them. 　　For a workplace culture to be positive, the direction and actions of the business must be consistent with thecore values of the people in the workplace. The people must trust each other and be able to openly express andexchange ideas.　　Working through these steps will help with developing a positive business culture.操作提示：正确选 T，错误选 F。1. A positive work culture will give workers more satisfaction.回答 TF2. Positive cultures have a lot to do with leadership vision and values.回答 TF3. The direction and actions for the business must differ from the core values of the employees in order for aworkplace culture to be positive.回答 TF4. In competitive markets, leaders are under more and more pressure to keep a positive work culture.回答 TF5. Positive work culture can be built in a short period of time.回答 TF答案：1.T 2.T 3.F 4.T 5.F解析： 1. 根据文章第一段 A positive work culture cultivates greater employee satisfaction，符合题意，所以选T。2. 根据文章第二段 Such cultures are dependent on leadership vision and values.句中 such cultures 指的是前一句中的 positive work cultures，而 are dependent on 又与 have a lot to do with 意思吻合，所以选 T。3. 根据文章倒数第二段 For a workplace culture to be positive, the direction and actions of the business must beconsistent with the core values of the people in the workplace，企业的行动和方向必须与员工的核心价值观一致(be consistent with)而不是背道而驰(differ from)，所以选 F。4. 根据文章开头第一句 In competitive markets, leaders are under increased pressure to maintain a positive workculture，句中 increased 意为 more and more ，符合题意，所以选 T。5. 根据文章第二段中 Positive work cultures are built over time.一句可知，积极的企业文化需要很长时间才能建立起来。题中的意思与此句意思相悖，所以选 F。一、选择填空题（每题 10 分，共 5 题）题目 1 一、选择填空题（每题 10 分，共 5 题）题目 1— Terribly sorry to interrupt, but may I use your dictionary?— Yes,______________.A. of course B. it doesn’t matterC. no hurry解析：本题考查交际用语。no hurry 不必着急；it doesn't matter 没关系；of course 当然。所以答案是 A。题目 2— Have you already paid? What's my share of the bill？— _________. It wasn't very much.A. It's my shareB. None of your businessC. Don't worry about it 本题考核“安慰对方”的交际用语。由“It wasn't very much.”可知，第一个人不需要出很多钱。由此可推出，第二个人宽慰他说没关系，C 项符合语境，故选 C。A 项意为“这是我的任务/份额”；B 项意为“不关你的事。题目 3What can we expect ____him?A. inB. from C. on译文：我们可以指望从他那儿得到什么？解析：expect sth from sb,意为“指望从某人得到某物”。符合语境，所以答案是 B。题目 4After days of investigation, the police were ____ reality.A. looking intoB. approaching C. finding译文：经过几天的调查，警察正在接近真相。解析： look into 意为“调查”；approach 意为“接近”；find 意为“发现”，但一般不与进行时态连用，所以答案是 B。题目 5 ______ the importance of English, we should put more effort into it and try to learn it well.A. Given B. GivingC. Gave译文：鉴于英语的重要性，我们应该投入更多精力，努力学好英语。解析：Given 是由 give 的过去分词转变而来的介词，意为“鉴于”，用在这里符合题意，因此正确答案是A。 — I'd like a wake-up call at 7:00 a.m., please!— OK,________________ .A. You will certainly make it. B. I'll make sure you get one. C. just do what you like. 解析：本题考核“请求回应”的交际用语。选项 A“你一定会做到的” ； 选项 B“我敢保证你会收到的” ；选项 C“做你喜欢的事情”。句意：—我想在 7 点有叫早的电话！—我保证那时会有电话叫醒你的。根据句意，所以答案是 B。题目 2—It's abou a successful businessman's management experience, isn't it?— ____________A. My pleasure! B. That's right! C. It's up to you! 解析：本题考核“肯定表达”的交际用语。原句用反意疑问句来获取对方肯定或否定意见；答语一般使用 Yes, it is./No, it isn't.等句型表达肯定或否定。选项 A 为“我很乐意”；选项 B 为“没错”；选项 C 为“由你决定”。所以答案是 B。题目 3The key ______ successful implementation is clearly communicating the strategy to the whole company.A. to B. in C. of 译文：（方案得以）成功实施的关键在于向公司各部门清晰传达公司战略。解析： the key to 属于固定搭配，to 是介词，后面跟名词或动名词。所以正确答案应该是 A。题目 4please ______ your hand if you have any question at all.A. raise B. rise C. arise 译文：只要你有问题就可以举手。解析：raise 意为“举起，提高”，是个及物动词，rise 意为“上升，增强”，arise 意为“出.现，产生，起身”，rise 和 arise 都是不及物动词，后面不可以直接跟宾语，所以答案是 A。题目 5He will write to me as soon as he ______ home.A. will have returned B. returns C. will return 译文：他一回到家就给我写信。解析：as soon as“ 一…… 就……”，主句用一般将来时，as soon as 引导的时间状语从句多用一般现在时代替一般将来时，所以正确答案是 B。题目 6 二、阅读理解：根据文章内容，判断正误（共 50 分）。Vision and Execution: Two Sides of a Successful Strategy　　A strategic plan is not the end goal of the strategic planning process – it is the framework for successfullyimplementing a strategy. Until a strategic plan is put into effect, it has no real value. 　　There are several keys to successful implementation. First, people directly involved in executing the strategymust be included in the planning process. Strategic planning is no longer a top-down directive. Without the inputand feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fallapart when implementation is attempted.　　The next key to successful implementation is clearly communicating the strategy to the whole company. Thecommunication should ensure that everyone in the company understands and accepts the strategy as the best pathforward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense ofownership and clarity of purpose. When a strategy is not understood or embraced, it usually results inmisunderstanding and uneven commitments to implementation.　　Another key to the successful execution of a strategic plan is the clear and straightforward description of theplan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly andconcisely.操作提示：正确选 T，错误选 F。1. The final goal of the strategic planning process is a strategic plan.回答 TF2. A strategic plan is valuable if it is executed.回答 TF3. There are four keys to successful implementation.回答 TF4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executingon the strategy.回答 TF5. Leadership's idea determines all.回答 TF答案：1.F 2.T 3.F 4.T 5.F 解析： 1. 这是一道细节题。一般对于细节题，我们需要查找信息所对应的句子或者句群。此题信息对应文章第一段的第一句话，即“战略计划不是战略规划过程的最终目标”，所以选 F。2. 这是一道细节题。此题信息对应文章第一段的最后一句话，即“如果战略计划没有得以实施的话，其实它本身是毫无价值可言的”，所以选 T。3. 这是一道推断题。此题应对全文作出推断，文章中列举了三个关键因素，而不是四个，所以选 F。4. 这是一道细节题。文章第四段的最后一句话，所以选 T。5. 这是一道推断题。“领导意志决定一切”，从第四段的大意得出否定，所以选 F。一、选择填空题（每题 10 分，共 5 题）题目 1— You have to believe in yourself. No one else will, if you don't. — ____________________Confidence is really important.A. It's not my cup of tea. B. I don't think so. C. I couldn't agree more. 解析：本题考核“同意”的交际用语。It's not my cup of tea. 那不是我喜爱的东西； I don't think so. 我不这样认为；I couldn't agree more. 我非常同意；否定词+比较级=最高级，所以答案是 C。题目 2—Scott，I'd like to have your opinions about my written report.—________________ But I have one suggestion.A. That's a good idea. B. You are too modest. C. It looks fine to me. 正确解析：本题考核“表达观点”的交际用语。本题的关键词是 but...；后面说我有一个建议，but 说明可以前后是转折关系，可知前面认为这个报告还不错。选项 A“那是一个好主意”；选项 B“你太谦虚了”；选项C“对我来说，看起来很不错”。所以答案是 C。题目 3How do we expect to compete with a company that has such a huge ______ and huge resources?A. recommendation B. reduction C. reputation 译文：我们怎么可以指望能与一个享有声誉、资源丰富的公司竞争？ 解析：recommendation 意思为“建议；推荐”，reduction 意思是“减少，缩减”，reputation 指的是：名声，声誉。所以答案是 C。题目 4We ________ with achievement. A. done B. are obsessed C. catch up 译文：我们迷恋成就。解析： do with 意为“处理”；be obsessed with 意为“沉迷，为……着迷”，catch up with 意为“赶上”。 Achievement 意为 “成就”，所以答案是 B。题目 5 ______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication tocustomer service.A. Therefore B. But C. Although 译文：虽然规模上我们不能跟别人比，但是我相信我们在客户服务领域上的贡献是更胜一筹的。解析：让步状语从句，一般翻译为“尽管……”或“即使……”。 Therefore 表因此，But 表转折，但是，Although 表虽然。根据句子意思，所以正确答案是 C。题目 6 二、完型填空（共 50 分）操作提示：通过下拉选项框选择正确的词汇。　　This evening I met a friend at a local bar. She brought her laptop 回答 alongaroundforward so she could show me some of her latest digital art designs. As we looked through her artwork, the laptopsuddenly started making an unhealthy noise, then the screen twinkled on and off and then cut off 回 答normallycompletelysuddenly. And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared.　　I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptopwas completely wet and empty, spilt water glass rested against the side of her purse just behind where the laptopwas sitting. While we were chatting and shifting the laptop's 17 inch screen 回答 up and downback and forthinand out, we somehow spilt a glass of water that the waiter had inadvertently ( 无意地) placed behind the screen, whichwas out of our view.　 　 When life throws id some troubles like this, it typically doesn't make any sense to us, and our naturalemotional reaction might get extremely 回答 upsetexcitedsurprised at the top of our lungs. But how does this help our dilemma? Obviously, it doesn't. 　　The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction.You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage onlymakes matters worse. And please remember that once it happens, that will give us an opportunity to growstronger.　 　 Every difficult moment in our lives is accompanied by an opportunity for personal growth and 回 答creativityrespectactivity. But in order to attain this growth and creativity.　　We must first learn to control our emotions. We must recognize that difficulties pass like everything in ourlife.答案：1.along 2.completely 3.back and forth 4.upset 5.creativity1. 这里考查的是固定搭配的正确意思，该句句意：她随身带了台笔记本电脑。Bring along (随身携带)，符合语境。而 bring around (说服，使信服)，bring forward (提前，提出)，均与文意不符，所以选 A。2. 这里考查的是副词的正确意思，结合上一句分析：随后屏幕不停地闪烁，直至“完全” (completely) 关机。Normally“普通地”，suddenly“突然地”，所以选 B。3. 这里考查的是固定搭配的正确意思，根据语境，我们讨论时，反复来回地移动那 17 寸的屏幕。Backand forth (来回)，符合语境。而 up and down (上下)，in and out (进出)，均与文意不符。所以选 B。4. 这里考查的是固定搭配的正确意思，根据上文语境可知出现了许多麻烦，由常识推断出我们的自然反应是非常心烦， upset“低落的”，excited“兴奋的”， surprised“惊讶的”，所以选 A。5. 这里考查的是名词的正确意思，根据语境分析：在我们的生命中，每个艰难时刻都伴有一个自我成长和“创造”(creativity) 的机会。所以选 A。一、选择填空题（每题 10 分，共 5 题）题目 1— ____________________________ —Actually I prefer working on my own.A. Could I use this dictionary? B. May I open the window to let in some fresh air? C. Do you prefer teamwork or working individually? 解析：本题考核“询问”的交际用语。根据答语“实际上我喜欢一个人工作”，从 prefer 推测问句存在比较。选项 A 为“我可以用字典吗？”；选项 B 为“我可以打开窗户透下气吗？”；选项 C 为“你喜欢团队协作还是单枪匹马工作？”，所以答案是 C。题目 2— You have to believe in yourself. No one else will, if you don't. — ____________________Confidence isreally important.A. It's not my cup of tea. B. I don't think so. C. I couldn't agree more. 解析：本题考核“同意”的交际用语。It's not my cup of tea. 那不是我喜爱的东西； I don't think so. 我不这样认为；I couldn't agree more. 我非常同意；否定词+比较级=最高级，所以答案是 C。题目 3— Who should be responsible for the accident?— The boss, not the workers. They just carried out the order ______.A. as are told B. as told C. as they told 译文：—谁要为这个事故负责？—应该是老板，不是员工来负责，他们只是执行命令而已。解析：这题完整的表达应该是 “They just carried out the order as they were/are told”, 可以省略为 “as told”,不可以省略为 “as were/are told”。所以正确答案是 B。题目 4We need ________ communication skills: listen carefully, think before you speak and manage conflictsdiplomatically.A. outstanding B. plain C. general 译文：我们需要出众的人际交往能力：认真倾听，说话前应深思熟虑，能够策略地处理冲突。解析： 三个选项都是形容词。outstanding “出众的”； plain “清晰的，平的”；general“一般的”。根据语境，所以答案是 A。题目 5When people are surrounded by ______ communication and encouragement, they can find the courage totry, fail, redo, and try again.A. complicated B. constant C. corporate 译文：当人们被经常性的交流和鼓励环绕，他们会有勇气尝试、失败、重头再来、再次来过。解析：complicated 含义为： 复杂的，麻烦的，constant 指的是：经常的，不断的，corporate 意思是“公司的，企业的”，所以答案是 B。 解析：本题考核“表达意见建议”的交际用语。A 是询问有什么好建议， B 是询问对所提建议的看法，C 是询问是否还有要说明、补充的。根据答语，确定这里是询问看法，所以答案是 B。题目 3______ his anger the employees called him Mr. Thunder, but they loved him.A. Due to B. In spite of C. Because 译文：因为他脾气暴躁，员工们称他为雷霆先生，但也很喜欢他。解析：Due to 意为“由于，因为”；In spite of“尽管”；Because“由于，因为”。due to 和 in spite of 后连接名词或名词短语，都能与“his anger”连用，due to/in spite of his anger，而 because 需连接句子。根据语境，应选择词意“因为”，所以答案是 A。题目 4______ managers spend most of their time in face-to-face contact with others, but they spend much of itobtaining and sharing information.A. Not only B. Do not only C. Not only do 正确译文：管理人员不仅将大部分时间用于与他人进行面对面接触，而且也花很多时间去获取和分享信息。解析：由 not only… but also 引导的结构，当 not only 置于句首时，要采用倒装结构，所以答案是 C。题目 5The demands and requirements placed on the CEO of Sony are different from ______ on the manager ofyour local Wendy's restaurant.A. these B. those 正确C. which 译文：对索尼首席执行官的标准和要求与那些在当地温迪餐厅担任经理的人不同。解析：句中的过去分词短语 placed on the CEO of Sony 做定语修饰 demands and requirements，be differentfrom…，those 作替代词，指代 demands and requirements，所以答案是 B。题目 6 二、阅读理解：根据文章内容，判断正误（共 50 分）。Who Killed Nokia?Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1)that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't seethe disruptive iPhone coming.　 　 It has also been argued that it was none of the above. Nokia lost the smartphone battle because ofdivergent shared fears among the company's middle and top managers which led to company-wide inertia that leftit powerless to respond to Apple's game.　 　 Based on the findings of an in-depth investigation and 76 interviews with top and middle managers,engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and thatfrightened middle managers were scared of telling the truth.　　The fear that froze the company came from two places. First, the company's top managers had a terrifyingreputation. Some members of Nokia's board and top management were described as “extremely temperamental”and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn'twant to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterlytargets, which also impacted how they treated middle managers.　　Top managers thus made middle managers afraid of disappointing them. Middle managers were told that theywere not ambitious enough to meet top managers' goals.　 　 Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filteredinformation. Thus, middle managers directly lied to top management.　　Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resourcesbeing allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough toundertake challenging assignments.　　Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection.This led middle managers to over promise and under deliver. One middle manager told us that “you can getresources by promising something earlier, or promising a lot. It's sales work.”　 　 While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks 题目 6 二、阅读理解：根据文章内容，完成选择题（共 50 分）。How Do You Create a Culture of Innovation?　 　 Have you noticed the courage buried in the word encourage? To create a culture in which innovationflourishes takes courage. Determined innovators are always courageous enough to establish a culture in whichinnovation is greatly encouraged and rewarded. Here are three ways to do that.　　 Put innovation at the heart of strategy, and persist it in every message. Think of innovation strategy as apyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuousimprovements, lasting contributions, and early-stage new ideas at the bottom. 　　Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the firstcompanies to tell professionals that they could spend 15 percent of their time on projects of their own choosing.Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility.And some of those self-selected, self-organized projects might even result in a blockbuster product or line ofbusiness. For 3M, it was the Post-it note.　　Recognize innovation in every part of the company. To build a culture of creativity and innovation, Gillettedeveloped an innovation fair in which every unit could show off its most promising new concepts. It shows thateveryone has a role to play in a culture of innovation.　　To go from idea to successful innovation requires a great deal of support and collaboration. When people aresurrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and tryagain.操作提示：通过题目后的下拉选项框选择正确答案。1. What is necessary in creating innovation culture?回答 ABC A.communication B.courage C.immitation2. How does 3M create its innovation culture?回答 ABC A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation. C. Recognize innovation in every part of the company.3. The word prerequisite in “Make it a job prerequisite” means A. required as a prior condition B. going after C. prior to request4. How does Gillette create its innovation culture?回答 ABC A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation. C. Recognize innovation in every part of the company.5. The formation from idea to innovation needs 回答 ABC A. discussion and revise B. failure and courage C. support and cooperation答案：1. B 2. B 3. A 4. C 5. C解析：1. 这是一道细节题。本题询问“创造一种创新文化，最必要的因素是什么？”。此题信息对应文章第一段的第三句话 Determined innovators are always courageous…，所以选择 B。2. 这是一道主题句理解题。本题询问“3M 公司是怎么建立它的创新文化的？”此题信息对应文章第三段里主题句的例子支撑，即“Define jobs around innovation.”，所以选择 B。3. 这是一道词义判断题。本题询问“prerequisite”的含义，首先从构词法的角度来看，prerequisite 中含有前缀 pre-,表示 “前”，根据三个选项的意思，排除 B(going after 随后)，prior to request 表示 “之前的请求”，放入句子 Make it a job prerequisite，意思，所以选择 A。4. 这是一道主题句理解题。本题询问“吉列公司是怎么建立它的创新文化的？”此题信息对应文章第四段里主题句的例子支撑，即“Recognize innovation in every part of the company.”，所以选择 C。5. 这是一道关键词理解题。本题询问“从想法到创新的实现需要……”。此题信息对应文章的结尾部分，所以选择 C。 generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of thestaff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback tounderstand the true emotion in the organization.操作提示：正确选 T，错误选 F。1. Nokia lost the smartphone battle because its technology is not as good as that of Apple.回答 TF 正确2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.回答 TF 正确3. Nokia's top managers were too moody to hear anything good but harsh.回答 TF 正确4. Middle managers in Nokia delivered results more than they promised earlier.回答 TF5. Nokia's top managers should have had better conversation techniques to encourage internal coordination andtruth.回答 TF 正确答案：1. F 2. F 3. T 4. F 5. T解析：1.这是一道细节题。一般对于细节题，我们需要查找信息所对应的句子或者句群。此题信息对应文章第二段的第二句话，即“智能手机大战失败的原因是公司内部散发着的恐惧”，所以选 F。2. 这是一道细节题。此题信息对应文章第三段的最后一句话，即“frightened middle managers were scaredof telling the truth”，所以选 F。3. 这是一道归纳总结题。此题对应文章第四、五、六段的内容，文章中提到“高层名声糟糕，大声吼叫下属；中层保持沉默或提供虚假信息”，所以选 T。4. 这是 一道 细 节 题 。文 章第 七段 已 经告 知读 者“ This led middle managers to over promise and underdeliver.”，所以选 F。5. 这是一道细节题。文章最后一段的最后一句话已经告知读者高层应该建立良好的沟通方式，所以选 T。一、选择填空题（每题 10 分，共 5 题）题目 1— I think things have been a bit difficult for us the last couple of months.—__________. We've been working hard, but still getting behind.A. You're right B. I'm afraid C. I don’t think so 解析：本题考核“表达同意他人看法”的交际用语。常用的答语一般使用 You're right/I agree with you/Yes, I think so 等句型表达。根据第一说话人传递的信息，所以答案是 A。题目 2— Could you give us a speech on management functions some day this week?—________________.A. That'a good idea B. No, I already have plans C. I'd love to, but I'm busy this week 解析：本题考核“拒绝他人”的交际用语。拒绝他人的答语通常有“ I'm afraid…/No, …/I'd love to,but…”，所以答案是 C。题目 3The Human Resource Managing Department at Honda is given specific instructions ______ employ thebest possible workers.A. how to B. on what to C. on how to 译文：本田公司的人力资源管理部门被给予如何聘用潜在的最好员工的具体指示。解析：此句为 instruction 引导的结构，后接 on how to do…，所以答案是 C。题目 4______ CEOs spend planning, the more profitable their companies are.A. The more time B. The more C. The less time 译文：首席执行官们花费在规划上的时间越多，他们的公司就越有效益。解析：此句为 the more… the more…引导的比较结构，根据句意，应选择表示更多时间，所以答案是 A。题目 5 AT&T found that employees with better planning and decision-making skills were ______ to be promotedinto management jobs.A. more likely B. more like C. more unlikely 译文： AT＆T 发现，具有较好规划和决策能力的员工更有可能晋升到管理层中。解析：be likely to do sth 为固定搭配，likely 为形容词，意为“很可能的，可能要发生的”， unlikely 为likely 的反义词，比较级 more 用于修饰形容词。根据语境，需选择“更有可能”的含义，所以答案是 A。题目 6 二、听力理解：听录音，选择最佳答案（共 50 分）。操作提示：通过下拉选项框，选择答案。1. What kind of role is Melinda taking on for her job? 回答 ABC 正确 A. HR manager. B. Project manager. C. Project coordinator.2. How long will Melinda be trained for her new role? 回答 ABC 正确 A. One month. B. Half a month. C. One year.3. How often should Melinda report to the board on the progress of the project? 回答 ABC 正确 A. Once a month. B. Twice a month. C. Once a week.4. What kind of contract can Melinda sign with outside contractors? 回答 ABC 正确 A. Permanent worker contract. B. Standard temporary-worker contract. C. Standard industry contract.5. Which one does NOT belong to Melinda's responsibilities? 回答 ABC 正确 A. Formulate the industry standard of payment. B. Manage and coordinate her project team. C. Report the project progress to the board.答案：1.C 2.B 3.A 4.B 5.A解析：1.原文中 Melinda 提到：It's about my new role as project coordinator that I'm taking on 。由此可知Melinda 的工作职务应该是项目协调人。因此正确答案应该是 C。2.原文中 Helen 提到：Don't worry, Melinda. Before you start, you will take an intensive training program whichwill last for two weeks。由此可知，Melinda 将会接收为期两周的集中培训。因此正确答案应该是 B。3.原文中 Helen 提到：You will have to report to the board every month on the progress of the project and howwell you're keeping to budget.由此可知，Melinda 应该每个月向董事会汇报一次项目进展和预算情况。因此正确答案应该是 A。4.原文中 Helen 提到：Contractors from outside will be put on our standard temporary-worker contract ...。由此可知，Melinda 可以签署的合同应该是“ standard temporary-worker contract”。因此正确答案应该是 B。5. 原 文 中 Melinda 提 到 ：It's about my new role as project coordinator that I'm taking on （ 上 述 第 1 题 ）。Helen 提到：You will have to report to the board every month on the progress of the project and how well you'rekeeping to budget（上述第 3 题）。利用排除法可以知道不在 Melinda 工作职责之内的应该是：Formulatethe industry standard of payment。因此正确答案应该是 A。一、选择填空题（每题 10 分，共 5 题）题目 1— Could you give us a speech on management functions some day this week?—________________.A. That'a good idea B. No, I already have plans C. I'd love to, but I'm busy this week 解析：本题考核“拒绝他人”的交际用语。拒绝他人的答语通常有“ I'm afraid…/No, …/I'd love to,but…”，所以答案是 C。题目 2— We could let some of the staff work from home.________________?— That's a good idea.A. Do you have any good ideas B. What do you think of it C. Is there anything else 解析：本题考核“表达意见建议”的交际用语。A 是询问有什么好建议， B 是询问对所提建议的看法，C 是询问是否还有要说明、补充的。根据答语，确定这里是询问看法，所以答案是 B。题目 3Even the best continually seek ways to ______ their skills.A. sharp B. sharpener C. sharpen 正确译文：即便是佼佼者也不断寻求方法来提高他们的技能。解析：三个选项中，sharp 为形容词，意为“锋利的；尖的”；sharpener 为名词，“磨具，削具”；sharpen 为动词，“使变尖，使锋利；改善，提高”。从句子结构 seek… to do something 分析，需选择动词原形。所以答案是 C。题 目 4It is through enthusiasm and quiet intensity ______ we transform creativity and vision into thetechnologies.A. that B. / C. which 译文：通过热情和全心投入，我们将创意和想法转化为技术。解析：此句为强调句 It is… that…，所以答案是 A。题 目 5The responsibilities in handbook ______ that managers have to be concerned with efficiency andeffectiveness in the work process.A. imply B. indicate C. interrupt 译文：手册中的职责表明，管理者必须关注工作过程的效率和效力。解析：imply 意为“暗指，暗示”；indicate“表明；标示”；interrupt“打断；短暂中止”。根据句意，应选择词义表达“说明；解释”的动词，所以答案是 B。题目 6 二、听力理解：听录音，选择最佳答案（共 50 分）。操作提示：通过下拉选项框，选择答案。1. What kind of role is Melinda taking on for her job? 回答 ABC A. HR manager. B. Project manager. C. Project coordinator.2. How long will Melinda be trained for her new role? 回答 ABC 正确 A. One month. B. Half a month. C. One year.3. How often should Melinda report to the board on the progress of the project? 回答 ABC A. Once a month. B. Twice a month. C. Once a week.4. What kind of contract can Melinda sign with outside contractors? 回答 ABC A. Permanent worker contract. B. Standard temporary-worker contract. C. Standard industry contract.5. Which one does NOT belong to Melinda's responsibilities? 回答 ABC A. Formulate the industry standard of payment. B. Manage and coordinate her project team. C. Report the project progress to the board.答案：1.C 2.B 3.A 4.B 5.A解析：1.原文中 Melinda 提到：It's about my new role as project coordinator that I'm taking on 。由此可知Melinda 的工作职务应该是项目协调人。因此正确答案应该是 C。2.原文中 Helen 提到：Don't worry, Melinda. Before you start, you will take an intensive training program which will last for two weeks。由此可知，Melinda 将会接收为期两周的集中培训。因此正确答案应该是 B。3.原文中 Helen 提到：You will have to report to the board every month on the progress of the project and howwell you're keeping to budget.由此可知，Melinda 应该每个月向董事会汇报一次项目进展和预算情况。因此正确答案应该是 A。4.原文中 Helen 提到：Contractors from outside will be put on our standard temporary-worker contract ...。由此可知，Melinda 可以签署的合同应该是“ standard temporary-worker contract”。因此正确答案应该是 B。5. 原 文 中 Melinda 提 到 ：It's about my new role as project coordinator that I'm taking on （ 上 述 第 1 题 ）。Helen 提到：You will have to report to the board every month on the progress of the project and how well you'rekeeping to budget（上述第 3 题）。利用排除法可以知道不在 Melinda 工作职责之内的应该是：Formulatethe industry standard of payment。因此正确答案应该是 A。一、选择填空题（每题 10 分，共 5 题）题目 1— If you can't say what you've come to say at the meeting, what's the point?—____________________,but I think you might need to change your approach somewhat.A. I am not sure B. I can see that 正确C. I know that 解析：本题考核“对他人观点表示赞同”的交际用语。此处需要用一句较短的话语来对第一说话人的观点进行评价，为下文进一步的说明做铺垫。第一个选项没有给出明确的观点，第三个选项虽然表明了说话人的观点但是不够礼貌，只有选项 B 对第一说话人的观点给予了明确和礼貌的评价，所以答案是 B。题目 2—How did your meeting go yesterday?— ____________________actually, it was really frustrating.A. Not so good 正确B. Very good C. Nothing special 解析：本题考核“消极评价”的交际用语。根据句意，第二说话人要表达的是负面评价， Very good 不合题意，Nothing special 所蕴含的消极程度与后面的 frustrating 也不匹配，所以答案是 A。题目 3I think the primary ______factor is there's been so much absence lately. A. contributing B. causing C. affecting 译文：我认为最主要的原因是最近缺勤太多。解析： contributing 为形容词，由动词+ing 构成，cause 的形容词形式为 causal，causing 是 cause 的动名词形式，而非形容词，affecting 不适用于此句，所以答案是 A。题 目 4Creativity, especially __________ which takes place across departmental boundaries, is likely to sufferhugely as team synergy slips. A. that B. those C. / 译文：创造力，特别是那些需要跨部门完成的创造性活动，可能因团队协作能力下降而受到很大冲击。解析：根据句意，此处需要补充一个指代前文 creativity 的代词，those 为复数形式不匹配， 另外也不能缺省不用，因此正确答案应该是 A。题 目 5When the message finally reached the Command Center, it __________ “mutated” to become —“Sendthree and four-pence, we're going to a dance.”A. was B. had 正确C. have 译文：当此条消息最终传到指挥中心的时候，却已“变”成了“送三、四便士来，我们要去跳舞”。解析：根据语境，主句事件发生在从句时间之前，所以当从句使用过去时 reached，主句应使用过去完成时 had “mutated”，因此正确答案是 B。题目 6 二、阅读理解：根据文章内容，完成选择题（共 50 分）。Communication Failure　 　 The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. Afailure at any point in this chain can result in ineffective communication.　　Ineffective communication can be disastrous. There is a famous story of a British Army Commander whosent the message “Send reinforcements, we're going to advance.” back to his Command Center, through a longchain of subordinates. When the message finally reached the Command Center, it had “mutated” to become --“Send three and four-pence, we're going to a dance.” The reinforcements never arrived.　　You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whisperswith more than 20 people. It is highly unlikely the same message you started with will be the one you end with.　　In a business, there are three main types of communication failure. Each has its own indicative signs.　　•The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligenceabout its market or (most often), the information is not reaching the right points. The firm will not be allocatingresources in step with the shifts in demand. If demand is rising but the firm is suffering from allocativecommunication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be asurplus of stocks and overstaffing.　　•The second type is executive failure, where communication to trigger specific events/actions is either late,lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss ofco-ordination and an increase in complaints from customers as things happen late or not at all.　　• The final type is human failure. This occurs when the general culture of a business or the relationshipsbetween particular individuals or departments do not foster effective communication. This leads to alienated staff,an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especiallythat which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.操作提示：通过题目后的下拉选项框选择正确答案。1. Confirming reception of the sent messages means 回答 ABC A. the messages are sent to right receivers B. the messages are correctly understood C. the messages are correctly understood by right receivers2. In the famous British Army Commander story, which step probably did NOT go wrong in the communicationchain?回答 ABC A. Conceiving. B. Sending. C. Receiving.3. What is Chinese whispers?回答 ABC 正确 A. Who whispers in Chinese. B. A game to pass message around in a whisper. C. Chinese people who don't normally talk very loudly.4. Allocative failure does NOT happen when 回答 ABC A. the right information goes to the right place B. a company gathers false information C. the correct information is not received by the right department or person5. According to the passage, which of the following cases does NOT belong to human failure?回答 ABC A. Decreasing creativity across departments. B. Inadequate communication between departments. C. Increasing customer complaints.答案：1. C 2. A 3. B 4. A 5. C解析：1.这是一道理解题。本题询问“对已发送信息进行接受确认指的是……”。此题信息对应文章第一段，需要读懂段落大意，同时结合常理做出选择，即“被对的接收者正确理解”，所以选择 C。2.这是一道理解题。本题询问“在那个著名的英国军队指挥官故事中，沟通链上的哪个环节可能没有出错”。此题信息对应文章第二段，需要读懂段落大意，同时分析判断该故事中信息的拟定、传递和接收三个沟通环节哪一个最不容易出错。根据故事情节，可大致判断“信息的拟定”环节没有出现错误，所以选择 A。3.这是一道理解题。本题询问“什么是传话游戏”，对已经做过这个游戏的人来说凭经验就可以做出选择 ，对于不熟悉该游戏的人，需要完整阅读文章第三段即可做出判断，即选项 B 为正确解释。